Junior IT Infrastructure Engineer

PT. World Host Group; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading web hosting company in Indonesia is seeking an Information Technology Infrastructure Engineer to manage IT support requests, assist with onboarding and offboarding, and ensure compliance with security measures. Candidates should have strong knowledge of Microsoft 365 and experience with MacOS. This role emphasizes attention to detail and communication skills. Competitive salary offered.

Qualifications

• Detail-oriented and process-driven approach.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Respond to IT support requests using the helpdesk ticketing system.
• Assist with end user onboarding and offboarding.
• Contribute to documentation of IT processes.
• Manage and maintain the asset registry.
• Support setup and maintenance of hardware.
• Implement security measures.
• Support application deployment through Intune.
• Run monthly user and asset reports.
• Ensure compliance with ISO27001 business processes.

Skills

Knowledge of Microsoft 365 (Entra/Teams/Outlook/Sharepoint)

Experience supporting MacOS

Tools

Microsoft Intune

Job description

We’ve got an incredible brand -- now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us.And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other’s success. Our team is 750+ strong and growing, spread across the globe.

We can’t do this alone. Come join the journey. And help us build something better, together.

About the Role

We’re looking for someone process driven with an attention to detail and the ability to communicate technical concepts to non-technical users.

This role will be responsible for enabling the business to grow supporting staff members with onboarding, offboarding as well as software or hardware troubleshooting.

What You Will Do

• Responding to IT support requests using the helpdesk ticketing system
• Assisting with end user onboarding and offboarding and end user administration
• Contribute to documentation of IT processes, user guides, and troubleshooting procedures
• Managing and maintaining the asset registry
• Supporting with the setup and maintenance of all hardware (i.e. laptops, desktops, monitors and meeting room devices)
• Assisting in implementing security measures throughout the business
• Support the deployment of applications through Intune
• Running monthly user and asset reports to audit new starters and leavers
• Keep up to date with ISO27001 business processes to make sure users and devices are compliant

What You Will Bring

• Knowledge of Microsoft 365 (Entra/Teams/Outlook/Sharepoint)
• Experience supporting MacOS

Nice to Have Skills

• Understanding of basic networking (DNS/DHCP/WiFi)
• Experience of VPNs
• Experience using Microsoft Intune

What's your expected monthly basic salary?

How many years' experience do you have as an Information Technology Infrastructure Engineer?

How much notice are you required to give your current employer?

Are you available to travel for this role when required?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Which of the following languages are you fluent in?