IT Support (Talent Pool)

MyRobin.ID; Daerah Khusus Ibukota Jakarta; On-site; IDR 250.501.000 - 417.502.000; Full time

Job summary

A leading tech support firm in Indonesia seeks a Technical Support Specialist to assist remote users with hardware, software, and networking issues. The ideal candidate has 1-3 years of experience in technical support, a Bachelor's degree in IT or Computer Science, and excellent communication skills in both local language and English.

Qualifications

• 1-3 years of experience in technical support or IT support roles.
• Basic knowledge of Switch, Router, and Firewall functionalities.
• Good interpersonal skills and ability to work in a team.

Responsibilities

• Coordinate with Remote users and install mandatory utilities.
• Address user tickets regarding hardware, software, and networking.
• Maintain and administer computer networks and related computing environments.

Skills

Verbal and written communication skills

Analytical and problem-solving abilities

Interpersonal skills

Networking concepts

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

• Coordination with the Remote users and install the mandatory utilities
• Address user tickets regarding hardware, software, and networking
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Maintaining and administering computer networks and related computing environments
• Thorough understanding of TCP/IP and networking concepts
• Configure and Manage Wireless Access Points
• Troubleshoot network and wireless connectivity of corporate users
• Knowledge of application transport and network infrastructure protocols.
• Manage printer servers
• Manage hardware and software assets
• Handling Outlook and Mailbox-related issues
• Assist users in connecting Video conferencing applications such as Googlemeet, Webex, etc.
• Walk customers through installing applications and computer peripherals Guide users with simple, step-by-step instructions
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Direct unresolved issues to the next level of support personnel
• Follow up with users to ensure their systems are functional
• Basic knowledge on Switch, Router, and Firewall functionalities.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 1-3 years of work experience in technical support or IT Support roles.
• Excellent verbal and written communication skills in both local language and English.
• Strong analytical and problem-solving abilities.
• Good interpersonal skills and the ability to work in a team.