IT Support

PT Transisi Mobile Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions company is seeking a skilled IT Support professional with at least 2 years of experience. The successful candidate will provide technical support and maintain IT infrastructure, ensuring smooth operations across the organization. Responsibilities include troubleshooting hardware and software issues and managing network connectivity. A Bachelor's degree in Information Technology or a related field is required, along with proficiency in English and strong problem-solving skills.

Qualifications

• Minimum 2 years of experience as an IT Support or similar role.
• Proficiency in English, both written and verbal, is mandatory.
• Strong knowledge of computer hardware, software, and networking fundamentals.

Responsibilities

• Provide first and second-level technical support for hardware and software issues.
• Install, configure, and maintain IT equipment like computers and printers.
• Monitor and maintain network connectivity (LAN, WAN).

Skills

Technical support

Problem-solving

Communication skills

Education

Bachelor’s degree in Information Technology or related field

Tools

Windows OS

Network devices (switches, routers)

Job description

We are looking for a skilled and motivated IT Support professional with at least 2 years of experience to join our team. The successful candidate will be responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations across the company.

Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues
• Install, configure, and maintain computers, laptops, printers, and other IT equipment
• Troubleshoot operating systems (Windows/MacOS) and common office applications
• Monitor and maintain network connectivity (LAN, WAN, Wi‑Fi)
• Assist in user account management (email, system access, permissions)
• Perform routine system maintenance, updates, and backups
• Document IT issues, solutions, and procedures
• Coordinate with vendors or external IT partners when necessary
• Ensure IT security best practices are followed

Requirements

• Proficiency in English, both written and verbal, is mandatory
• Minimum 2 years of experience as an IT Support or similar role
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Strong knowledge of computer hardware, software, and networking fundamentals
• Familiar with Windows OS, basic server management, and troubleshooting
• Basic understanding of network devices (switches, routers, access points)
• Good problem‑solving and communication skills
• Able to work independently and as part of a team
• Willing to work on-site and provide support when needed

Preferred Qualifications

• Experience with CCTV, network cabling, or server rack management
• IT certifications (such as CompTIA A+, Network+, or equivalent) are a plus

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