IT Support

Sekolah Pelita Harapan; Banten; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A Christian K-12 education institution is seeking an IT Support Specialist to provide technical assistance and maintain the IT infrastructure across its campuses. This role requires a Bachelor's degree in IT and a minimum of 1 year of experience. Strong communication skills and the ability to work in a team are essential. The institution focuses on providing a world-class education based on a biblical worldview.

Benefits

Medical

Miscellaneous allowance

Education support

Sports (e.g. Gym)

Parking

Qualifications

• Minimum Bachelor's degree in IT (Computer Science or related field).
• Minimum 1 year experience in the same field. Fresh graduate still welcome.
• Strong oral communication skills to gather information and explain technical concepts.

Responsibilities

• Act as level 1 & level 2 support for IT Ticketing systems.
• Provide technical assistance for IT services at campus.
• Perform maintenance activities for the entire IT infrastructure.

Skills

Technical assistance

Analytical skills

Communication skills

Teamwork

Education

Bachelor's degree in IT

Tools

Microsoft 365

IT peripherals

Job description

Responsibilities

• Acting as level 1 & level 2 support for all problems & request coming from IT Ticketing systems
• Provide technical assistance for all IT Services at campus (Hardware, Network and Software) Staff/Teachers/Students.
• Manage all activities needed related to room access security.
• Perform maintenance routine activities for the entire IT infrastructure campus according to a predetermined schedule. And can manage teamplay with third parties when needed.
• Always involved in providing IT support for all events on campus related to responsibilities.
• Administer and troubleshoot for basic operation on Microsoft 365 to assist user campus problematic on it.
• Ensure all administrative activities related to IT inventory are always managed.
• Provide data, analysis and giving input to superiors related to budget expenditure planning related to IT needs.

Job Requirements

• Minimum Bachelor's degree in IT (Computer Science or related field).
• Minimum 1 year experience in the same field. Fresh graduate still welcome.
• Have experience and know basic knowledge related to everything in the network.
• Experienced and has a high level of knowledge of commonly used hardware : workstations (PC & Apple Product) and IT peripherals (Printer, Projector, Panels, etc).
• Have experience and in-depth understanding for basic administration operation on collaboration platforms Microsoft 365 is a plus.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Having Analytical and problem-solving skills to troubleshoot and diagnose issues.
• A biblical worldview on Education.
• Proficient in spoken and written English and Bahasa Indonesia. Additional languages may be advantageous.
• Alignment with and commitment to the mission, vision, and values of Sekolah Pelita Harapan.
• Strong interpersonal, communication, and intercultural skills.
• Strong teamwork and relationship-building skills.
• Willingness to engage in continuous learning and professional development.
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as an Information Technology Support Role?
• Which of the following languages are you fluent in?
• Do you have experience in an administration role?

Organization and Context

Sekolah Pelita Harapan is a system of five international Christian K-12 campuses, located in and around Jakarta. The schools began in 1993 in response to a need for quality education founded upon Biblical Christian truth. We are committed to the Evangelical Reformed faith and focused on equipping Indonesian young people with a world class education that gives them entry to further study in English language universities all over the world. Across the five schools we teach over 2100 K-12 students using the Cambridge Examination and International Baccalaureate curricular.

Benefits

• Medical
• Miscellaneous allowance
• Education support
• Sports (e.g. Gym)
• Parking
• Professional Development, healthy environment, div