IT Service Delivery Lead

PT Sisindokom Lintasbuana; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT service provider in South Jakarta is seeking a SOC Manager who will manage operations and maintain KPI and SLA targets. Ideal candidates will have 3-5 years of experience in Project Management or IT Service Management along with strong reporting and communication skills. Responsibilities include sustaining revenue, identifying client pain points, and optimizing operational costs. A service-oriented mindset and client relationship management experience are essential for success in this role.

Qualifications

• 3-5 years of experience in Project Management or IT Service Management.
• Skilled in creating interactive dashboards.

Responsibilities

• Manage Managed Service operations across L1, L2, L3 Development.
• Sustain revenue and prepare monthly reports.
• Identify client pain points to generate new business.

Skills

Project Management

IT Service Management

Customer Experience Enhancement

Data Visualization (Power BI, Tableau)

Cross-functional Collaboration

Tools

SQL

Jira

ClickUp

Trello

MS Project

Job description

A leading IT service provider in South Jakarta is seeking a SOC Manager who will manage operations and maintain KPI and SLA targets. Ideal candidates will have 3-5 years of experience in Project Management or IT Service Management along with strong reporting and communication skills. Responsibilities include sustaining revenue, identifying client pain points, and optimizing operational costs. A service-oriented mindset and client relationship management experience are essential for success in this role.