IT Operation Lead

PT Matahari Graha Fantasi (Timezone Indonesia); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company in Jakarta Utara is seeking an experienced IT Operations Manager to oversee compliance with policies and conduct vital BCP/DRP testing. The ideal candidate will have over 5 years of experience in IT support, with strong leadership and communication skills. Responsibilities include safeguarding IT assets and collaborating on project deliverables. This role requires a Bachelor's degree in IT and familiarity with ITIL frameworks and auditing.

Qualifications

• 5+ years of experience in IT Operations/Support, with 2+ years in team leadership.
• Familiar with IT policy, audit, and ITIL framework.
• Experience in BCP/DRP testing and IT operations documentation.
• Technical knowledge in troubleshooting hardware/software/network.

Responsibilities

• Ensure compliance with IT policy and audit requirements.
• Conduct infrastructure BCP/DRP testing.
• Safeguard information security, IT assets, and maintain documentation.
• Collaborate with IT Head on project schedule and resource planning.

Skills

Leadership

Effective communication

Problem-solving

Planning

Prioritization

Education

Bachelor’s degree in IT/Information Systems or related field

Tools

ITSM tools

POS systems

VM configuration

Job description

Responsibilities:

• Ensure compliance with IT policy and audit requirements.
• Conduct infrastructure BCP/DRP testing.
• Safeguard information security, IT assets, and maintain documentation.
• Collaborate with IT Head on project schedule, budget, resource planning, and deliverables.

Qualifications:

• Bachelor’s degree in IT/Information Systems or related field.
• 5+ years of experience in IT Operations/Support, with 2+ years in team leadership.
• Familiar with IT policy, audit, ITSM tools, and ITIL framework.
• Experience in BCP/DRP testing and IT operations documentation.
• Technical knowledge: POS, VM configuration, troubleshooting hardware/software/network.
• Up to date with latest technology and information security practices.

Soft Skills:

• Strong leadership, effective communication, and problem-solving skills.
• Able to act as an escalation point for complex technical issues.
• Skilled in planning, prioritization, and cross-team collaboration.