Inside Sales & Customer Support Manager

Talent Insider; Jakarta Pusat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading HR consultancy in Jakarta is seeking an Inside Sales & Customer Support Manager. You will be responsible for sales forecasting, customer communications, and managing the customer support team. The ideal candidate has a degree in management or engineering and experience in a commercial/sales environment. Excellent interpersonal and analytical skills are essential. This role offers opportunities for growth within a dynamic team.

Qualifications

• Experience in commercial/sales environment with solid technical knowledge.
• Able to read/write technical drawings/design.
• Strong analytical, organizational and negotiation skills.

Responsibilities

• Prepare sales forecasts and reports.
• Drive improvement in the proposal process and manage communications.
• Set and track sales targets and KPIs.
• Manage customer support teams and implement policies.
• Provide application support to the sales team.

Skills

Interpersonal skills

Team management

Presentation skills

Communication skills

Analytical skills

Organizational skills

Negotiation skills

Education

Degree in management or engineering

Job description

About the job Inside Sales & Customer Support Manager

About the Company:

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand. Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description:

• Prepare Monthly, Quarterly And Annual Sales Forecasts. Use Customer Feedback To Generate Ideas About New Features Or Products, Research And Discover Methods To Increase Customer Engagement And Execute Sales Analysis, Prepare Sales Reports, Suggest Improvements.
• Drive Improvement In Proposal Process. Improved Turn-around Time. Manage Quotation Database And Provide Analysis To Management. Work With Finance, Operation & SSC Teams To Coordinate Production Planning & Deliveries.
• Set And Track Sales Targets And KPIs. Ensure Sales, Finance, Budget, Legal Policies And Procedures Are Met. Coordinate Sales Projects To Meet Deadlines.
• Manage All Customer Communications, Addressing Needs In A Timely And Appropriate Manner.
• Manage And Overview Of Customer Support Teams. Implementing Customer Support Processes To Enhance Customer Satisfaction. Formulating And Revising Customer Support Policies And Promote Their Implementation.
• Manage The Team To Provide Application Support To Sales Team. Drive New Business Initiative. Make Technical Presentation. Study And Analysis New Market Opportunity.

Job Requirements:

• Degree in management or engineering (mechanical/industry).
• Experience in commercial/sales environment and a solid technical knowledge.
• Able to read/write technical drawing/design.
• Excellent in interpersonal, team management, presentation & communication skills.
• Strong analytical, organizational and negotiation skills.