Infrastructure Services Specialist 2

Coca-cola European Partners; Jakarta Selatan; On-site; IDR 753.264.000 - 1.088.049.000; Full time

Job summary

A multinational beverage company seeks a Data Center Operations Manager to oversee the delivery of BPT Data Center & Server Operations. Key responsibilities include ensuring efficient service delivery, managing 3rd party vendors, and optimizing Cloud FinOps activities. Candidates must possess a Bachelor's degree in IT, at least 5 years of relevant experience, and strong knowledge of Data Center technologies and ITIL processes. Fluent English is required, and experience with Microsoft Azure is preferred.

Qualifications

• Minimum 5 years of working experience in IT, preferably in FMCG or Multinational Company.
• Experience in Data Center & Server Operations in comparable positions.
• Strong knowledge of ITIL processes, especially incident and change management.

Responsibilities

• Implement BPT strategy within Data Center operations.
• Ensure stable, efficient, and effective service delivery operations.
• Manage activities to meet service levels in Data Center & Server.

Skills

IT service operations

Data Center & Server Technologies

Cloud service operations

Incident management

Change management

Microsoft PowerBI

Project management

Fluent English

Education

Bachelor’s degree in Information Technology, System Informatics, or related disciplines

Tools

Microsoft Azure

Job description

Job Purpose

Provision of business, process and technical expertise for the delivery of BPT Data Center & Server Operations area. BPT Data Center & Server Operations Services addresses the following key areas: Data Center & Server Operations, Data Center & Server Event Monitoring, managing 3rd parties and Vendors. Continuous improvement and assurance of a stable, reliable and cost-efficient of BPT Data Center & Server Implementation of customer satisfaction objectives in Service Delivery. Cloud Finance Optimization (FinOps) monitoring, reporting and rightsizing activity with collaboration with all other BPT teams on the BPT Data Center & Server services integration.

Key Responsibility

• Implement the BPT strategy within BPT Data Center & Server Operations
• Responsible for stable, efficient, and effective service delivery operations for BPT Data Center
• Management of activities required to ensure the required level of services in the BPT Data Center & Server
• Data Center & Server Operations: Comprehensive Data Center support functions to maintain, administer and enhance Data Center & Server solutions on-premises and cloud base.
• Data Center & Server Event Monitoring and Incident Response: Log management, event monitoring and correlation with incident response
• Responsible for reporting of the budget for the unit
• Adhere to change management procedures. Review, approve and follow up the Data Center & Server changes.
• Development and provision of appropriate skills and capabilities in the unit
• Business impact: Important effects on business. Accountable for all the BPT Data Center & Server Operational business disruption
• Responsible for Cloud Finance Optimization (FinOps) monitoring, reporting and rightsizing activity.
• Managed 3rd parties and vendor related the Data Center and FinOps.

Key Stakeholders

• Internal: CCEP Group BPT Infrastructure Global and APS, BPT CIO Indonesia, Business User, Commercial Team
• External: Third Party/vendors

Requirements

• Min bachelor’s degree from Information Technology, System Informatics, Computer Sciences, or any related disciplines
• Min. 5 years of working experience in IT area, preferably from FMCG Industry / Multinational Company.
• Minimum of 5 years of experience in Data Center & Server Operations in a related and comparable positions
• Experience in the design and set-up, management and development of adequate and large-scaled Data Center
• Strong experience in IT service operations, specialized on Data Center & Server Technologies
• Strong experience in Cloud service operations, specialized Microsoft Azure Technologies.
• Knowledge of the reporting technology such as Microsoft PowerBI.
• Experience in the management of large-scale projects, especially in international environments
• ITIL processes, esp. Incident, change and configuration management processes
• Knowledge of the business and bottler-specific processes and on-site business operations
• Experience in implementation of respective programs and projects in time, budget and quality
• Fluent in English (German, Spanish, French would be advantageous)