Hotel Manager

PT Accor Advantageplus; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A prestigious hospitality company in Jakarta is seeking an experienced Hotel Manager to oversee operations in a luxury five-star hotel. The ideal candidate will possess strong leadership skills, with at least 5-10 years of experience in luxury hotel management. Responsibilities include ensuring operational excellence, monitoring service quality, and maintaining high standards of guest satisfaction. Knowledge of luxury service standards and multi-department operations is essential. This role offers an exciting opportunity to lead a dedicated team in a thriving environment.

Qualifications

• Bachelor’s degree in Hospitality Management or related field is essential.
• Minimum 5–10 years of experience in luxury hotel operations required.
• Strong knowledge of luxury service standards and guest relations needed.

Responsibilities

• Oversee all hotel operations to ensure guest satisfaction.
• Monitor service quality and ensure compliance with service standards.
• Recruit, train, and evaluate hotel department heads and staff.

Skills

Leadership skills

Hotel operations management

Luxury service standards

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Hospitality Management

Job description

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

We are looking for a Hotel Manager who will be responsible for overseeing the daily operations of a luxury five-star hotel, ensuring exceptional guest experiences, operational excellence, and profitability. This role requires strong leadership, attention to detail, and a deep understanding of luxury hospitality standards.

Key Responsibilities

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Spa, Maintenance, and Security
• Ensure smooth day-to-day operations in line with five-star service standards
• Monitor service quality and guest satisfaction across all touchpoints
• Ensure personalized, high-quality guest service at all times
• Handle VIP guests, special requests, and escalated guest concerns professionally
• Maintain and enhance the hotel’s luxury brand image
• Recruit, train, coach, and evaluate department heads and staff
• Foster a culture of professionalism, teamwork, and service excellence
• Ensure staff compliance with grooming, behavior, and service protocols
• Assist in budgeting, forecasting, and cost control
• Monitor departmental expenses and optimize operational efficiency
• Support revenue management strategies to maximize occupancy and profitability
• Ensure compliance with health, safety, and legal regulations
• Maintain brand standards and prepare for audits and inspections
• Implement and monitor standard operating procedures (SOPs)
• Collaborate with Sales and Marketing teams to attract high-end clientele
• Support promotions, events, and partnerships aligned with the luxury market

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum 5–10 years of experience in luxury hotel operations, with management experience in a five-star property – preferably with leading experience in the Food and Beverage area.
• Strong knowledge of luxury service standards and guest relations
• Experience managing multi-department operations
• Exceptional leadership and interpersonal skills
• Strong problem-solving and decision-making abilities
• Financial acumen and operational awareness
• High attention to detail and commitment to excellence

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

All Applicants must be legally entitled to live and work in Indonesia