Hilton Bali Resort - Guest Service Agent

Hilton Worldwide, Inc.; Benoa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier hospitality provider in Bali is seeking a Guest Service Agent to enhance guest experiences from check-in to check-out. The successful candidate will focus on maximizing occupancy and delivering exceptional service. Candidates should have strong customer service skills and the ability to manage multiple tasks effectively. This role offers the opportunity to work in a dynamic team environment, ensuring all hotel policies and customer needs are met.

Qualifications

• Experience in a customer-focused industry.
• Calm, efficient, and organized with attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Provide reception services for guests during check-in/out.
• Ensure efficient reception experience and complete audit procedures.
• Maximize room occupancy and use up-selling techniques.

Skills

Customer service skills

Communication skills

IT proficiency

Attention to detail

Job description

Hilton Bali Resort - Guest Service Agent (HOT0C743)

Hilton Bali Resort, Indonesia – JALAN RAYA NUSA DUA SELATAN, Bali 80361

Work Locations

Hilton Bali Resort, Indonesia

A Guest Service Agent provides reception services for Guests to contribute to an exceptional experience from check‑in through check‑out and completes audits as required.

What will I be doing?

As a Guest Service Agent I serve on the Front Office Team, delivering services that create a memorable experience for guests from entry to exit while ensuring all audit procedures are completed.

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Keep the Guest Service Manager fully aware of any relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required, and assist with the Night Team's training and development efforts
• Maintain knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Use the correct procedures for accepting foreign currencies, credit cards and cash in accordance with hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Assist other departments as necessary

What are we looking for?

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Category

Guest Services, Operations, and Front Office