Head Store (Jakarta and Bandung area)

Carousell Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading secondhand platform in Jakarta is seeking a store operations leader to drive sales performance and offer excellent customer service. You will manage daily store operations, supervise team members, and uphold store standards. Ideal candidates have 1-2 years of retail experience, preferably in electronics or second-hand goods, along with strong customer service skills. A valid SIM C and motorcycle ownership are preferred. This role entails working shifts, including weekends and public holidays.

Qualifications

• Min. 1–2 years of experience in retail sales or store operations.
• Experience in electronics, gadgets, or second-hand goods is a plus.
• Willing to work retail shifts including weekends and public holidays.
• Must be able to operate basic digital tools (POS system, Google Sheets, Excel).
• Have your own motorcycle and valid SIM C (preferred).

Responsibilities

• Drive daily and monthly sales performance (trade-in and used phone sales).
• Deliver excellent customer experience through professional service and consultation.
• Supervise and guide daily activities of store team members.
• Maintain proper store cleanliness, phone display, and merchandise layout.
• Monitor stock levels and request restocks when needed.

Skills

Retail sales experience

Customer service orientation

Leadership skills

Communication skills

Problem-solving skills

Basic digital tools operation

Tools

POS system

Google Sheets

Excel

Job description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit here for more information.

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Visit www.laku6.com/ for more information.

Key Responsibilities:

Drive daily and monthly sales performance (trade-in and used phone sales).

Deliver excellent customer experience through professional service and consultation.

Educate customers about trade-in options and phone conditions.

2. Team Leadership & Daily Management

Supervise and guide daily activities of store team members.

Schedule shifts, manage attendance, and motivate the team to achieve targets.

Ensure frontline staff are aligned with company values and sales process.

3. Store Operations & Visual Standards

Maintain proper store cleanliness, phone display, and merchandise layout.

Ensure operational SOPs are followed, including POS, trade-in flow, and testing procedures.

Troubleshoot and resolve in-store operational issues.

4. Inventory Management

Monitor stock levels, request restocks when needed, and ensure device quality checks.

Manage incoming and outgoing inventory in coordination with Area Supervisor and central team.

5. Reporting & Coordination

Submit daily sales and trade-in reports.

Share customer feedback and store issues to the Area Supervisor.

Participate in weekly team calls or meetings.

6. Local Campaign Execution

Support national campaigns by executing store-level promotions and product highlights.

Identify local opportunities for boosting store visibility and foot traffic.

Key Requirements:

Min. 1–2 years of experience in retail sales or store operations.

Experience in electronics, gadgets, or second-hand goods is a plus.

Target-driven and strong customer service orientation.

Good communication, leadership, and problem-solving skills.

Must be able to operate basic digital tools (POS system, Google Sheets, Excel).

Willing to work retail shifts including weekends and public holidays.

Have your own motorcycle and valid SIM C (preferred).

Willing to be placed in either Jakarta OR Bandung area.