Head of Travel Retail Business

Kanmo Group; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading retail management company in Jakarta is seeking an experienced professional to oversee daily operations in the travel retail area. The candidate will manage stakeholder relationships, lead operational teams, and enhance business performance by identifying new opportunities. A Bachelor’s degree and 5-8 years of experience in retail operations or business development, along with fluency in English and Bahasa Indonesia, are required. Join us to ensure compliance and operational excellence in a dynamic environment.

Qualifications

• 5–8 years of experience in retail operations or business development.
• Experience managing relationships with airport authorities and external partners.
• Proven leadership skills in managing on-ground operational teams.

Responsibilities

• Oversee day-to-day operations ensuring compliance and efficiency.
• Act as the primary liaison with airport management and stakeholders.
• Identify and evaluate new business opportunities to enhance performance.

Skills

Business Operations Management

Stakeholder Relations

Team Leadership

Analytical Skills

Fluent English and Bahasa Indonesia

Education

Bachelor’s degree in Business, Management, Retail or a related field

Job description

Responsibilities

• Business Operations Management – Oversee day‑to‑day operations of the travel retail area, ensuring compliance with airport regulations, operational excellence and efficient coordination across all functions.
• Stakeholder Relations – Act as the primary liaison with airport management teams, government or regulatory authorities and retail partners to maintain strong collaboration and ensure smooth business processes.
• Tenant Management – Lead communication and with retailers, from onboarding and space allocation to ongoing partnership management.
• Business Development – Identify and evaluate new business opportunities to enhance the commercial performance of the travel retail area.
• Operational Excellence – Monitor performance metrics (sales, customer experience, operational efficiency), identify areas for improvement and implement initiatives to optimize results.
• Team Leadership – Manage and motivate an on‑ground team to achieve operational goals and deliver a premium retail experience aligned with company standards.
• Compliance & Safety – Ensure all operational activities comply with airport regulations, safety standards and internal policies.
• Reporting & Analysis – Prepare regular business performance reports and provide insights for management decision‑making.

  Qualifications

  • Bachelor’s degree in Business, Management, Retail or a related field.
  • Minimum 5–8 years of experience in retail operations, commercial management or business development, preferably within travel retail, airport retail or similar regulated environments.
  • Strong experience in managing relationships with airport authorities and external stakeholders.
  • Proven leadership and people management skills with the ability to handle on‑ground operational teams.
  • Excellent communication, negotiation and stakeholder management abilities.
  • Strong analytical, problem‑solving and organizational skills.
  • Highly mobile and field‑oriented – comfortable working in a dynamic, fast‑paced, and operational environment.
  • Fluency in English and Bahasa Indonesia (both verbal and written).

  Jakarta, ID