Head Of Telesales

PT Bahagia Teknologi Indonesia; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading technology firm in Indonesia is seeking a Telemarketing Manager to develop and execute telemarketing strategies. You will lead a team of 30–50 agents, oversee daily operations, and analyze performance metrics to ensure sales targets are met. The ideal candidate must have over 5 years of telesales experience and strong leadership skills, preferably in the financial industry.

Qualifications

• Minimum 5 years of experience in telesales.
• Minimum 3 years in a managerial role leading a telesales team.
• Proven experience managing large teams (30–50+ agents).
• Strong understanding of telemarketing operations and sales KPIs.

Responsibilities

• Develop and execute telemarketing strategies to achieve sales targets.
• Lead and motivate a telemarketing team of 30–50+ agents.
• Oversee daily telemarketing operations for smooth execution.
• Analyze key telemarketing metrics and prepare performance reports.

Skills

Proficiency in English (spoken & written)

Analytical skills

Leadership skills

Communication skills

Problem-solving skills

Ability to work under pressure

Education

Bachelor’s degree in Management, Marketing, Business, or Communications

Tools

CRM

Auto dialers

Call center tools

Job description

Telemarketing Manager

Develop and execute telemarketing strategies to achieve sales and productivity targets.

Create call scripts, communication frameworks, and sales approaches.

Plan and manage daily, weekly, and monthly sales action plans.

Continuously improve lead utilization, conversion funnel, and contact rate.

Lead, supervise, and motivate a telemarketing team of 30–50+ agents.

Set KPIs, evaluate performance, and implement improvement plans.

Conduct regular training, coaching, and development programs for agents and supervisors.

Ensure discipline, attendance, and adherence to company policies.

Operational Excellence

Oversee daily telemarketing operations to ensure smooth execution.

Coordinate with relevant departments for lead distribution and dialer/CRM system optimization.

Monitor real‑time performance dashboards and address operational issues promptly.

Ensure all telemarketing SOPs are implemented correctly.

Ensure monthly and quarterly sales targets for financing/credit products are met.

Track performance metrics, identify gaps, and execute corrective actions.

Collaborate with Marketing and Product teams to optimize campaigns and improve lead quality.

Data Analysis & Reporting

Analyze key telemarketing metrics:

• Call rate
• Contact rate
• Conversion rate

Prepare regular performance reports and insights for senior management.

Use data‑driven insights to continuously optimize strategies.

Compliance, Quality & Risk Management

Ensure all activities comply with internal policies and OJK regulations.

Identify and monitor potential fraud indicators in customer applications.

Maintain high standards of data privacy and call quality.

Cross‑Functional Collaboration

Collaborate with Risk, Operations, Collections, and Marketing teams.

Provide feedback to improve product offerings and customer engagement strategies.

Requirements

• Proficient in English (spoken & written).
• Bachelor’s degree (S1) in Management, Marketing, Business, or Communications preferred.
• Minimum 5 years of experience in telesales.
• Minimum 3 years in a managerial role leading a telesales team.
• Experience in the financial industry (Multifinance/Leasing, Fintech Lending/P2P Lending, Banking personal loan/credit card/KTA, other credit/financing companies).
• Proven experience managing large teams (30–50+ agents).
• Strong understanding of telemarketing operations, scripts, workflows, and sales KPIs.
• Demonstrated success in achieving sales targets for financing products.
• Strong analytical skills with the ability to evaluate telemarketing data and sales performance.
• Proficient in CRM, auto dialers, and call center tools.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to create and implement SOPs and operational workflows.

Preferred Qualifications (Plus Points)

• Experience building telemarketing teams from scratch.
• Familiarity with products such as Personal Loans (KTA), Vehicle Financing, Multipurpose Loans, Fintech Lending/BNPL.
• Understanding of risk profiling, fraud indicators, and OJK compliance best practices.

Personal Attributes

• Results‑driven and highly disciplined.
• Confident, proactive, and strong communication skills.
• Able to work under pressure and in a dynamic environment.
• Strong collaboration skills with cross‑department stakeholders.