Head of Critical Facilities

BDx Data Centers; Indonesia; On-site; IDR 1.334.000.000 - 2.001.001.000; Full time

Job summary

A leading data center provider is seeking an experienced manager to oversee site operations in Indonesia. The role requires ensuring high availability and compliance while leading 24x7 engineering teams. Candidates should have over 10 years of experience in data center management and a strong engineering background, particularly in MEP systems. Excellent communication and leadership skills are essential for success in this role.

Qualifications

• 10+ years of direct experience managing a data center or multiple data centers.
• Strong MEP focus including electrical, mechanical, and cooling infrastructure.
• Experience in managing the full asset lifecycle in a live environment.

Responsibilities

• Oversee site operations to ensure high availability and compliance.
• Lead 24x7 engineering teams and manage critical systems.
• Drive PUE optimization and efficiency improvements.

Skills

Operational leadership

Incident management

Communication skills

Ability to manage mission-critical teams

Education

Bachelor’s degree in Engineering or related field

Job description

Company Overview

BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently boasts 110+ MW of contracted capacity, with a land bank scalable up to 750 MW.

What sets BDx apart is our integration of AI-optimized infrastructure, energy-efficient design, and sovereign-grade compliance—enabling future-ready, sustainable operations. We go beyond traditional data centers by offering tailored solutions powered by renewable resources.

BDx is a portfolio company of I Squared Capital, a leading global infrastructure investor with a focus on digital infrastructure, energy, utilities, and transportation.

Learn more: www.bdxworld.com

Duties and Responsibilities

• Oversee end-to-end site operations and all critical physical infrastructure to ensure high availability, zero-incident performance, and full compliance with customer SLAs.
• Ensure consistent execution of EOP/MOP/SOP across all sites and uphold the highest standards of safety, quality, and operational discipline.
• Lead and manage 24x7 engineering and technical teams, providing direction, escalation support, and maintaining strong site readiness at all times.
• Oversee routine and emergency operations for critical systems including switchgear, generators, UPS, power distribution, chillers, cooling towers, CRAC/CRAH units, and building monitoring systems.
• Drive PUE optimization and overall efficiency improvements through structured programs and close coordination with the leadership team.
• Manage site capacity planning and ensure equipment maintenance is executed according to standards, schedules, and operational requirements.
• Lead incident management activities, including communication, on-site coordination during customer-impacting events, and driving RCA with clear action plans to prevent recurrence.
• Act as the primary technical escalation point and ensure rapid, effective response to operational issues, including after-hours emergencies.
• Drive operational improvement initiatives, coordinating with internal and external teams to deliver projects from conception to completion.
• Support new facility designs and infrastructure enhancements to ensure alignment with operational standards and long-term reliability.

Qualification and Experience

• Bachelor’s degree or above in Engineering or related field.
• 10+ years of direct experience managing a data center or multiple data centers, with a strong track record of high availability and zero-incident operations.
• Engineering background with strong MEP focus, including electrical, mechanical, and cooling infrastructure.
• Experience managing full asset lifecycle and executing replacement/refurbishment of aging DC equipment in a live environment without customer impact.
• Strong operational leadership, capable of leading 24x7 mission-critical teams (Facility Managers, Cluster Managers, Engineers, and Technicians).
• High EQ and executive presence, able to work effectively with frontline technicians, cross-functional teams, and C-level customers.
• Operational discipline and risk mindset, ensuring strict adherence to EOP/MOP/SOP and all site safety requirements.
• Ability to drive incident management, including escalation handling, root cause analysis, and preventive action plans.
• Strong communication skills with the ability to lead customer-facing discussions on technical, operational, and incident-related topics.
• Fluent in English