Head of Business Unit (IT Outsourcing & Talent Solutions)

Asiacruit BPO, Inc; Jakarta Utara; Hybrid; IDR 1.665.556.000 - 2.331.779.000; Full time

Job summary

A leading provider of outsourcing solutions is looking for a Head of Business Unit to oversee their IT Outsourcing and Talent Solutions sector. This permanent, full-time role requires a seasoned leader with 8–12 years of experience in the industry and a strong ability to manage multi-functional teams. The successful candidate will ensure high service quality, manage the P&L, and drive recruitment for IT positions. The position offers a hybrid work setup and competitive compensation.

Benefits

Hybrid work setup

Professional growth opportunities

Competitive compensation package

Performance-based incentives

Qualifications

• 8–12 years of experience in IT Outsourcing / Staffing / Recruitment / Training / BPO / Managed Services.
• Experience leading teams of 15–30+ people.
• 3–5 years hands-on IT experience is advantageous.

Responsibilities

• Lead and manage a multi-functional team across various functions.
• Oversee operational delivery of IT outsourcing and talent solutions.
• Lead recruitment strategy for IT roles.
• Partner with Sales teams to secure new business opportunities.
• Own and manage the Business Unit P&L.

Skills

Leadership of multi-functional teams

Understanding of IT roles and skillsets

Business acumen in outsourcing

Communication skills

Problem-solving abilities

Education

Bachelor's degree

Master’s degree

Job description

Head of Business Unit (IT Outsourcing & Talent Solutions)

Work Setup: Hybrid
Location: West of Jakarta
Work days: Monday - Friday
Employment Type: Permanent Full-time

About Asiacruit

Asiacruit is your trusted partner for Employer of Record (EOR) and compliant workforce management solutions. We help businesses scale with global professionals, seamless integration, and cost efficiency.

Position Overview

We are seeking a seasoned leader with 8–12 years of proven experience in IT outsourcing / professional IT services, IT recruitment & headhunting, IT training/bootcamp, BPO, or managed services to lead and scale our Business Unit.

The ideal candidate has successfully overseen multi-functional teams of 15–30 members, understands the full spectrum of technical IT roles (developer, QA, PM, BA, data, etc.), and possesses strong business acumen in the outsourcing and talent solutions ecosystem.

This role requires someone who can blend operational excellence, commercial strategy, P&L ownership, and deep understanding of IT talent supply chain, while driving high performance across Recruitment, Delivery/Operations, Sales/Account Management, and Training.

Hands‑on IT experience (3–5 years) will be a strong advantage in understanding client needs, evaluating talent, and elevating service quality.

Key Responsibilities

1. Business Unit Leadership

Lead and manage a multi-functional team of 15–30+ staff across Recruitment, Delivery/Operational, Sales/Account Management, and Training functions.

Establish clear performance targets, KPIs, and accountability frameworks for each division.

Build a high-performance culture with strong collaboration and continuous capability development.

2. Outsourcing & Talent Operations Management

Oversee full operational delivery of IT outsourcing, managed services, BPO, and IT talent solutions.

Ensure high levels of utilization, deployment speed, service quality, and SLA fulfillment.

Manage end-to-end talent supply chain, including sourcing, screening, technical validation, onboarding, and placement.

Drive continuous improvement in operational processes, staffing models, and delivery frameworks.

3. Recruitment Lifecycle Ownership

Lead the recruitment and technical talent acquisition strategy for IT roles (developer, QA, PM, BA, data, DevOps, cybersecurity, etc.).

Ensure recruitment pipelines are healthy, fast-moving, and aligned with client demand.

Implement competency frameworks and evaluation standards for IT talent.

Strengthen the overall recruitment lifecycle, from lead generation to candidate onboarding.

4. Client & Business Growth

Partner closely with Sales/Account teams to expand outsourcing engagements and secure new business opportunities.

Participate in client meetings to understand technical requirements, propose solutions, and ensure delivery readiness.

Represent the BU as a subject matter expert in IT roles and outsourcing models.

Own and manage the Business Unit P&L, including revenue, cost structure, margin, utilization, and delivery profitability.

Forecast business performance, optimize resource allocation, and drive cost‑efficiency.

Develop commercial strategies for growth across outsourcing, recruitment, and training services.

6. Strategic Planning & Business Development

Identify new market opportunities and develop strategies for scaling outsourcing, managed services, IT bootcamp/training, and talent solutions.

Build partnerships with training providers, universities, and tech communities to strengthen talent supply.

Ensure the BU remains competitive through innovation in talent acquisition, delivery models, and client offerings.

7. Governance, Quality, and Stakeholder Management

Implement governance frameworks to ensure compliance, service quality, and operational excellence.

Maintain strong stakeholder relationships—both internal (Board, HR, Finance, Delivery) and external (clients, partners).

Monitor and mitigate risks related to delivery, staffing, and client commitments.

Qualifications

8–12 years experience in IT Outsourcing / IT Staffing / IT Recruitment / IT Training Bootcamp / BPO / Managed Services.

Proven leadership of multi-functional teams (15–30+ people) across Recruitment, Delivery/Ops, Sales, or Training.

Strong understanding of IT roles & skillsets (Developer, QA, PM, BA, Data, DevOps, Infra, etc.).

Solid business acumen in outsourcing: utilization, margin, SLA, rate cards, client delivery.

Experience with P&L, budget, or operational performance management is a major plus.

3–5 years hands‑on IT experience (technical or IT project role) is a strong advantage.

Excellent communication, stakeholder management, and problem‑solving abilities.

Bachelor's degree required; Master’s is a plus.

Why Join Asiacruit

Hybrid work setup offering flexibility and work‑life balance.

Work with a diverse, talented team in a collaborative environment.

Opportunities for professional growth and exposure to global projects.

Competitive compensation package and performance‑based incentives.

A culture that values innovation, teamwork, and continuous learning.