Head Floor Operations & Guest Experience Lead

KOPIKINA INDONESIA; Bogor; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Bogor seeks an experienced Head Floor Manager to oversee daily operations and a team of over 40 staff. Responsibilities include managing service quality, resolving customer complaints, and preparing operational reports. The ideal candidate will have 2-3 years of relevant experience, excellent communication skills, and proficiency in data management using Google Sheets or Excel. Flexibility in scheduling is required, including weekends and holidays.

Qualifications

• 2-3 years of experience in a Head Floor role in hospitality or retail.
• Ability to lead a team of over 40 staff members.
• Excellent communication skills for guest interactions.

Responsibilities

• Oversee daily operations and manage a team of staff.
• Handle escalated customer complaints and ensure guest satisfaction.
• Prepare reports and manage reservations for efficient service.

Skills

Leadership in fast-paced environments

Customer service excellence

Conflict resolution

Time management

Data management with Google Sheets/Excel

Tools

Google Sheets

Excel

Job description

A leading hospitality company in Bogor seeks an experienced Head Floor Manager to oversee daily operations and a team of over 40 staff. Responsibilities include managing service quality, resolving customer complaints, and preparing operational reports. The ideal candidate will have 2-3 years of relevant experience, excellent communication skills, and proficiency in data management using Google Sheets or Excel. Flexibility in scheduling is required, including weekends and holidays.