Head Concierge

PT Accor Advantageplus; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Jakarta is seeking a Concierge Manager to oversee all aspects of the concierge department. Key responsibilities include managing guest inquiries, developing innovative services, and leading a team. The ideal candidate has a hospitality degree and 2-3 years in luxury hotels, with strong English skills and a deep knowledge of Jakarta's culture. This position offers an opportunity to make a significant impact within a busy 5-star hotel.

Benefits

Employee benefit card for discounts at Accor hotels

Learning and talent development programs

Growth opportunities within the organization

Qualifications

• 2-3 years of experience in a luxury hotel concierge role, with at least 1-2 years in a leadership position.
• Excellent knowledge of Jakarta, Indonesian culture, and key attractions in the region.
• Experience in luxury hospitality is preferred.

Responsibilities

• Oversee and manage all aspects of the concierge department.
• Develop innovative concierge services to enhance guest experiences.
• Manage and resolve complex guest inquiries with professionalism.

Skills

Leadership

Fluency in English

Interpersonal skills

Attention to detail

Cultural sensitivity

Education

Diploma or degree in Hospitality Management or related field

Tools

Hotel management systems

Job description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

We offer several benefits, including:

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within the property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

You will join a Flagship iconic Pullman leading Premium market in Jakarta with 317 Rooms and the biggest Pillar-less Ballroom of the City.

Pullman Jakarta Central Park is a 5-star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award-winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5,000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

Job Description

• Oversee and manage all aspects of the concierge department, including staff supervision, training, and performance evaluation.
• Develop and implement innovative concierge services and programs to enhance guest experiences.
• Provide personalized recommendations and arrange high-end services for VIP guests, including exclusive dining reservations, luxury transportation, and bespoke cultural experiences.
• Foster a culture of excellence and continuous improvement within the concierge team.
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints.
• Manage and resolve complex guest inquiries and concerns with the utmost professionalism and empathy.
• Maintain and expand a network of local and international contacts to provide exclusive experiences and services to guests.
• Stay up-to-date with the latest trends in luxury hospitality and implement best practices in concierge services.
• Manage departmental budget and allocate resources effectively.
• Ensure accurate and timely communication of guest preferences and requests across all shifts.
• Act as an ambassador for the hotel, representing it at industry events and maintaining relationships with key partners.

Qualifications

• Diploma or degree in Hospitality Management or a related field.
• Minimum of 2-3 years of experience in a luxury hotel concierge role, with at least 1-2 years in a leadership position.
• Fluency in English, both verbal and written.
• Excellent knowledge of Jakarta, Indonesian culture, and key attractions in the region.
• Experience in luxury hospitality is preferred.
• Demonstrated ability to lead and motivate a team in a fast-paced, multicultural environment.
• Exceptional interpersonal and communication skills, with a natural flair for building relationships.
• Strong attention to detail and ability to manage multiple priorities efficiently.
• Proficiency in hotel management systems.
• Flexibility to work various shifts, including weekends and holidays.
• Courteous, helpful demeanor with a passion for delivering exceptional guest experiences.
• Ability to remain calm under pressure and make quick, sound decisions.
• Cultural sensitivity and understanding to manage an international mix of guests.

We are an equal opportunities employer and welcome applications from all qualified candidates. All Applicants must be legally entitled to live and work in Indonesia.