Harbour / Port Representative

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury resort in Indonesia is seeking a Hotel Harbor / Port Representative to enhance guest experiences upon arrival and during their stay. Responsibilities include assisting guests with transportation, providing information about the hotel and local attractions, and ensuring guest safety. Ideal candidates should have at least one year of experience in hospitality, fluency in Indonesian, and a working level of English. Only Indonesians are eligible to apply for this role according to local employment laws.

Qualifications

• 1 year of minimum experience is essentially required.
• Fluency in the national language and proficient in English required.
• A recognized driving license held for at least 2 years.

Responsibilities

• Assist guests with embarkation and disembarkation processes.
• Provide information about the hotel and facilities to guests.
• Handle problems faced by guests during their trip.

Skills

Customer service orientation

Local knowledge

Fluent in Indonesian

Good level of English

Education

Vocational diploma or degree in hospitality

Job description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

The Hotel Harbor / Port Representative plays an important role in providing a good experience to guests from the beginning by creating a seamless, memorable and safe experience for all guest upon arrival at the port, during stay and when guest depart from the hotel.

Ensuring Exceptional Customer Experience

• Anticipate guest needs and exceed guest expectations.
• Recognize and appreciate repeat guests and elite members.
• Continuously look for opportunities to learn and grow. Have a great understanding in terms of product knowledge. Therefore, able to answer guest enquiries confidently.
• Embrace and take pride in being a part of the Mövenpick Hotel.

Core Work Activities

• Assist guests with the embarkation and disembarkation process. Picking up guests at the port and assisting them with the check-in and baggage process.
• Arrange guest transportation from the port to the hotel and vice versa.
• Provide information about the hotel, facilities, and services to guests.
• Handle problems faced by guests during the trip, such as delays or lost luggage.
• Coordinate with the hotel to ensure that guests are well received and their needs are met.
• Arrange for VIP guest meetings and greetings.
• Ensure guest safety and security during the trip.
• Ensures the smooth transfer of guest's luggage on arrival and departure within the specified timing in accordance to the operating standards.
• Understands the local areas, surroundings and communities.
• Respond to guest queries professionally and appropriately.
• Write down any additional instructions for guests or information about their arrival or departure.
• Understands the standard operating procedures pertinent to luggage/package/goods storage.
• Constantly check what’s happening in the hotel as well as in the surrounding areas.
• Provide guests with information about local events and sightseeing areas and make travel arrangements for guests.
• Upsell and cross sell the hotel products.

Qualifications

• Vocational diploma or degree in hospitality is an advantage.
• 1 year experience minimum is essentially required.
• Fluent in the national language and a good working level of English. Ability in a third-language is an added advantage.
• A recognized driving license held for at least 2 years.
• Understands the local environment and surroundings.

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.