Guest Relation Supervisor

Eiger Ekowisata Nusantara; Bogor; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A sustainable ecotourism company in Bogor, Indonesia, is seeking a Guest Relation Supervisor to lead the Guest Relation Officer and Customer Service teams. The role involves supervising operations, ensuring high standards of guest service, and preparing performance reports. The ideal candidate has at least 3 years of experience in hospitality and is detail-oriented, proactive, and able to work shifts. Join a team dedicated to inspiring generations through meaningful nature experiences.

Qualifications

• 3+ years of experience in Guest Relations or Customer Service roles.
• Strong leadership abilities in a hospitality context.
• Willingness to work in shifts and handle emergencies.

Responsibilities

• Supervise Guest Relation Officer and Customer Service teams.
• Ensure smooth operations and assist guests with inquiries.
• Prepare reports on team performance and improvement suggestions.

Skills

Guest service understanding

Complaint management

Detail-oriented

Proactive problem-solving

Education

D3/S1 in Hospitality

Job description

We are seeking a Guest Relation Supervisor to lead and guide the Guest Relation Officer and Customer Service teams in ensuring that every guest at EIGER Adventure Land enjoys a pleasant, seamless, and memorable experience.

Job Description

Supervise the Guest Relation Officer and Customer Service teams in delivering guest services.

Ensure smooth Guest Relation operations, including assisting guests who require help, information, or complaint handling.

Ensure the team provides friendly and professional service to all guests.

Identify potential risks to guests and staff, and take preventive actions.

Prepare daily/weekly reports on team performance, issue escalations, and improvement recommendations.

Job Requirements

Minimum D3/S1 preferably in Hospitality, Tourism, Management, or a related field.

Minimum 3 years of experience in Guest Relations, Customer Service, or hospitality, including team leadership experience.

Strong understanding of guest service standards, complaint management, and Guest Experience Score.

Detail-oriented, proactive, problem-solving oriented, and growth-minded.

Willing to work shifts, weekends, and handle emergency situations or guests requiring special attention.

About Company

EIGER Adventure Land is an ecotourism resort blending natural beauty with engaging activities and thrilling adventures.

Built to international standards, it offers immersive, sustainable experiences that celebrate harmony between generations and nature.

At EIGER Adventure Land, we believe people are the heartbeat of our mission: “To inspire generations through meaningful experiences in nature.” As part of our vision “To be a blessing company in sustainable ecotourism development”, we are building a team that grows together while caring for nature.

How many years' experience do you have as a Guest Relations Supervisor?