Guest Experience & Upsell Specialist - Hospitality

TP; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A hotel chain in Bali is looking for a customer service representative who can handle calls and emails professionally. The ideal candidate will have a Diploma in any major, along with 2–3 years of experience in hospitality or sales. Fluency in English is essential, and an immediate availability is preferred. This role requires a communicative and customer-oriented individual willing to work on shifts including weekends and holidays.

Qualifications

• 2–3 years of experience in Hospitality, Call Center or Sales.
• Ability to communicate clearly and confidently in both spoken and written English.
• Open to candidates with disabilities, must be able to see, speak, and type.

Responsibilities

• Handle calls and emails professionally.
• Provide accurate information about services.
• Upsell properties or services to customers.

Skills

Fluent in English

Customer-oriented

Communicative

Education

Diploma (D3) in any major

Job description

A hotel chain in Bali is looking for a customer service representative who can handle calls and emails professionally. The ideal candidate will have a Diploma in any major, along with 2–3 years of experience in hospitality or sales. Fluency in English is essential, and an immediate availability is preferred. This role requires a communicative and customer-oriented individual willing to work on shifts including weekends and holidays.