Guest Experience & Front Office Lead (Multi-Branch)

Ace Padel Club; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A sports club in Jakarta Utara is seeking a Front Office Manager to oversee daily operations and deliver excellent customer service. Key responsibilities include managing bookings, driving occupancy through sales efforts, and training the front office team. The ideal candidate will have at least 3 years of experience in front office leadership, excellent communication skills, and familiarity with booking systems. The role entails working weekends and potentially traveling across branches.

Qualifications

• Minimum 3 years of experience in front office or customer service leadership.
• Strong sales skills to drive bookings and occupancy.
• Excellent communication and customer service abilities.
• Experience managing and training front office teams.
• Familiar with booking/CRM systems is a plus.

Responsibilities

• Oversee daily front office operations including check-in/out and bookings.
• Ensure accurate scheduling of facilities.
• Drive occupancy through sales efforts and customer engagement.
• Train the front office team in SOPs and sales handling.
• Maintain daily reports on occupancy and booking data.

Skills

Sales skills

Customer service abilities

Communication

Operational coordination

Tools

Qontak

Job description

A sports club in Jakarta Utara is seeking a Front Office Manager to oversee daily operations and deliver excellent customer service. Key responsibilities include managing bookings, driving occupancy through sales efforts, and training the front office team. The ideal candidate will have at least 3 years of experience in front office leadership, excellent communication skills, and familiarity with booking systems. The role entails working weekends and potentially traveling across branches.