Gojek - Region Merchant Partnership & Activation Manager

GoTo Group; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology ecosystem in Indonesia is seeking a Region Merchant Partnership & Activation Manager to strengthen merchant relationships and enhance engagement strategies. The ideal candidate will have at least 5 years of experience in sales operations, strong leadership skills, and a proven track record in managing dashboards and analyzing market dynamics. This role offers an opportunity to drive impactful projects in a fast-paced environment.

Qualifications

• At least 5 years of experience in sales operations or strategy.
• Strong problem-solving and analytical skills.
• Experience managing teams and acting as Region Sales Senior Manager.
• Expertise in managing dashboards and analyzing data.
• Proven track record in leading expansion projects.

Responsibilities

• Analyze market dynamics and monitor competitor activities.
• Develop initiatives to enhance merchant engagement.
• Identify operational inefficiencies and propose solutions.
• Manage Region Dashboard and analyze performance metrics.
• Collaborate with cross-functional teams to optimize operations.

Skills

Sales operations

Market analysis

Problem-solving

Leadership

Analytical skills

Communication

Project management

Organizational skills

Job description

About The Role

As a Region Merchant Partnership & Activation Manager, you will play a critical role in strengthening merchant relationships, driving expansion projects, and enhancing merchant engagement strategies in your region. You will be responsible for identifying growth opportunities, optimizing sales processes, and collaborating with cross-functional teams to improve merchant activation and partnership effectiveness.

What You Will Do

• Analyze market dynamics, monitor competitor activities, and provide insights to refine regional merchant strategies.
• Develop and implement initiatives to enhance merchant engagement, activation, and long-term partnerships within the region.
• Identify operational inefficiencies in the sales region team, lead problem-solving sessions, and propose actionable recommendations to improve merchant activation and partnerships.
• Manage the Region Dashboard, analyze key performance metrics, and provide actionable insights and recommendations for regional teams.
• Work closely with cross-functional teams, including Sales, Operations, Marketing, and Product, to drive merchant engagement and optimize the merchant lifecycle.

What You Will Need

• At least 5 years of experience in sales operations, strategy, or project management, with a focus on market analysis and competitive dynamics.
• Strong problem-solving and analytical skills to lead sessions and propose actionable changes.
• Demonstrated leadership ability to manage teams and act as Region Sales Senior Manager when needed.
• Expertise in managing dashboards, analyzing data, and providing actionable insights.
• Strategic thinking and collaboration skills for working with cross-functional teams.
• Proven track record in leading expansion projects and improving sales processes.
• In-depth knowledge of regional market dynamics, competitor activities, and sales operations.
• Excellent communication, project management, and organizational skills.

About The Team

SMB National Team as part of Sales team is a collaborative, high-performing group dedicated to driving the success of Small and Medium Businesses (SMBs) nationwide. We thrive on innovation, data-driven strategies, and seamless execution to empower SMBs to excel in a competitive market. As part of this team, you’ll work in a fast-paced, supportive environment where problem-solving, creative thinking, and impactful contributions are highly valued. Joining us means being part of a mission-driven team that celebrates individual growth, fosters collaboration, and is passionate about making a meaningful difference for SMBs.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial services in a single ecosystem, capturing a large share of Indonesia’s consumer market.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the region offering transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo"), post job opportunities on official channels (company websites and LinkedIn). GoTo is not liable for job postings or offers that did not originate from GoTo’s official recruitment channels. Please conduct due diligence to avoid fake job scams.