General Manager

Saasten Technologies; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading IT consulting firm in Jakarta Utara is seeking an experienced senior leader to develop business strategies and manage cross-functional teams. The role requires strong leadership and communication skills, along with a deep understanding of operational finance and customer support. Candidates should have a substantial background in business operations, ideally with a Master’s degree and over a decade of experience. This position offers a competitive salary and growth opportunities.

Qualifications

• Minimum 10-15 years of experience in business operations or general management at an IT Consultant.
• At least 5 years in a senior leadership role.
• Proven experience managing cross-functional teams.

Responsibilities

• Develop business strategies to achieve company goals.
• Oversee daily operations of HR, Sales, Delivery and Support teams.
• Build relationships with key clients and strategic partners.

Skills

Leadership

Communication

Decision-making

Risk Management

Client Relationship Management

Education

Bachelor or Master degree in Business Administration, IT Management

Tools

ERP

CRM

Job description

Develop and execute business strategies to achieve the company’s vision, mission, and long-term objectives.

Translate strategic goals into operational plans and ensure execution across all departments.

Lead the development of Corporate policies, systems, and procedures to enhance efficiency.

Cross-Functional Management

• Oversee daily operations of HR, Sales, Delivery and Support teams.
• Ensure proper coordination and communication across departments to maintain operational synergy.
• Set clear goals, KPIs and performance standards for all functional areas.
• Prepare, manage and monitor the annual budget and financial performance.
• Analyze financial statements, monitor cash flow and ensure profitability.
• Identify cost‑saving opportunities and maintain operational efficiency.
• Lead, coach and develop department heads and team leaders.
• Promote a performance‑driven and collaborative culture.
• Support organizational development, succession planning, and continuous improvement.

Client & Partner Management

• Build and maintain strong relationships with key clients and strategic partners.
• Ensure high service quality and customer satisfaction across all touchpoints.
• Participate in key client meetings and negotiate when needed.

Risk & Compliance Management

• Monitor business risks and implement risk mitigation strategies.
• Ensure compliance with all legal, financial and operational regulations and policies.
• Uphold standards in data protections, HR policies, financial control and service delivery.

Qualifications

• Bachelor or Master degree in Business Administration, IT Management or a related field (Master’s Degree preferred).
• Minimum 10‑15 years of experience in business operations or general management at an IT Consultant, with at least 5 years in a senior leadership role.
• Proven experience managing cross‑functional teams and leading multiple departments.
• Strong business acumen with a deep understanding of operational finance, HR, IT project implementation, and customer support.
• Excellent leadership, communication and decision‑making skills.
• Strategic thinker with the ability to drive executions and results.
• Familiarity with modern business tools and systems (e.g., ERP, CRM).