General Manager

The Wise Orangutan Bali; Desa Selat; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A luxury boutique resort in Karangasem, Bali is seeking a passionate General Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate will have at least 5 years of management experience in a luxury hotel or resort, strong leadership qualities, and a deep understanding of hospitality standards. This role offers opportunities for performance-based incentives and to shape a new resort's success.

Benefits

Performance-based incentives

Opportunity to shape resort operations

Qualifications

• Minimum 5 years management experience in luxury hotels or resorts.
• Strong knowledge of luxury service standards and guest expectations.
• Experience with pre-opening or rebranding is a strong advantage.

Responsibilities

• Oversee day-to-day resort operations for exceptional guest experience.
• Manage guest relations with a focus on professionalism and warmth.
• Implement service standards and operational SOPs for luxury environments.
• Lead and evaluate teams across all departments.

Skills

Leadership in high-end hospitality

Guest relations management

Team building and mentoring

Operational efficiency monitoring

Education

Diploma/Bachelor’s degree in Hospitality, Tourism, Business

Tools

PMS/POS systems

Budgeting tools

Job description

Layangan Resort Bali

is seeking a passionate and experienced General Manager to lead the daily operations of our new luxury boutique resort in Karangasem, Bali. This role is ideal for a proactive and hands‑on leader who thrives in a natural setting, enjoys developing high‑performing teams, and is committed to delivering exceptional guest experiences that balance international hospitality standards with authentic Balinese warmth and culture.

Key Responsibilities

• Provide exceptional leadership in overseeing all day‑to‑day resort operations, ensuring a seamless and memorable guest experience.
• Manage guest relations with professionalism and warmth, including handling special requests, VIP services, and guest recovery.
• Establish, implement, and ensure adherence to service standards, operational SOPs, and brand guidelines for a refined luxury environment.
• Lead, train, mentor, and evaluate teams across all departments (Front Office, Housekeeping, F&B, Spa, Engineering, Security, and other support functions).
• Oversee budgets, cost control, purchasing, and inventory management.
• Monitor operational efficiency, service quality, and overall guest satisfaction.
• Ensure effective maintenance and upkeep of all resort facilities.
• Work closely with ownership on strategy, reporting, and continuous operational improvements.
• Build and maintain strong relationships with local communities, Banjar leaders, and government authorities.
• Ensure compliance with all permits, regulations, and health & safety standards.
• Represent the resort in a professional manner during stakeholder meetings, inspections, partnerships, and community engagements.
• Support pre‑opening activities, including recruitment, training, systems setup, and operational readiness.

Qualifications

• Preferably based in or familiar with East or Central Bali.
• Minimum 5 years management experience in luxury hotels, villas, or boutique resorts.
• Proven leadership in a 5-star or high‑end hospitality environment.
• Diploma/Bachelor’s degree in Hospitality, Tourism, Business, or related field.
• Strong knowledge of luxury service standards and guest expectations.
• Hands‑on, proactive, detail‑oriented, and solution‑focused approach.
• Experience with pre‑opening or rebranding is a strong advantage.
• Proficient with PMS/POS systems, budgeting, and hospitality reporting tools.
• Strong interpersonal skills and ability to work with local communities and authorities.
• Able to manage pressure and multiple priorities with professionalism.

Benefits and Compensation

• Salary depending on experience.
• Performance‑based incentives and service charge.
• Opportunity to shape and grow a new luxury boutique resort.

Job Location

Karangasem, Bali