Front Office & Operations Klinik Lead (Surabaya)

WM Center; Surabaya; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A clinical service provider in Surabaya is seeking an experienced operations supervisor to oversee daily service operations in a high-quality service environment. The successful candidate will coordinate the service team, ensure adherence to service standards, and analyze sales performance to boost revenue. The ideal candidate needs a diploma or bachelor’s degree and 2-3 years of relevant experience, along with strong leadership and multitasking skills.

Qualifications

• Minimum 2-3 years of experience in service operations.
• Strong leadership and team coordination skills.
• Ability to manage operational and sales goals.

Responsibilities

• Supervise daily service operations in a clinical setting.
• Coordinate and monitor the service team, scheduling tasks.
• Ensure adherence to service standards and policies.

Skills

Leadership skills

Team coordination

Multitasking

Sales knowledge

Customer service focus

Education

Diploma or bachelor’s degree in any field

Tools

Basic software tools for scheduling and reporting

Job description

Responsibilities

• Supervise daily service operations, ensure efficient and high-quality service delivery in a clinical setting.
• Coordinate and monitor the service team, including scheduling and task assignments (Front Office and Cleaning Service).
• Ensure adherence to service standards, policies, and procedures.
• Provide support and guidance to team members, address operational challenges.
• Monitor service performance and identify opportunities for improvement.
• Analyze sales numbers and ensure service operations contribute positively to achieving overall revenue goals.
• Identify new sales opportunities through exceptional service, cross‑selling, and up‑selling where applicable.

Requirements

• Diploma or bachelor’s degree in any field (preferably in hospitality or healthcare-related disciplines).
• Minimum Of 2-3 Years Of Experience In Service Operations.
• Strong leadership and team coordination skills.
• Proficiency in using basic software tools for scheduling and reporting.
• Ability to multitask and manage operational and sales goals simultaneously.
• Solid understanding of service quality standards and how they align with customer satisfaction and revenue generation.