Front Desk Agent

PT Delonix Group Indonesia; Jakarta Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality company in Jakarta is seeking a Front Desk Agent to manage guest check-ins and check-outs efficiently. Responsibilities include handling reservations, guest inquiries, and promoting hotel services. The ideal candidate should have at least 1 year of experience, strong communication skills, and a good command of English, with Mandarin being a strong advantage. This role involves shift work, and adherence to hospitality standards is crucial.

Qualifications

• Minimum 1 year of experience in a similar position (fresh graduates welcome).
• Good command of English, both written and spoken.
• Familiar with hotel systems.

Responsibilities

• Handle guest check-in and check-out procedures efficiently.
• Manage reservations, room allocations, and guest inquiries.
• Coordinate with Housekeeping to ensure guest satisfaction.

Skills

Strong communication skills

Sales skills

Interpersonal skills

Mandarin speaking ability

Basic computer skills

Job description

Responsibilities

Handle guest check-in and check-out procedures efficiently and professionally

Welcome guests in a courteous and friendly manner

Manage reservations, room allocations, and guest inquiries

Handle guest requests, complaints, and feedback promptly and professionally

Coordinate with Housekeeping and other departments to ensure guest satisfaction

Operate the property management system and ensure accurate data entry

Promote hotel facilities, services, and ongoing promotions to guests

Actively promote and enroll guests into the hotel’s loyalty membership program

Achieve individual and departmental targets related to loyalty membership enrollment

Provide information regarding hotel facilities, services, and local attractions

Maintain a professional appearance and uphold hotel service standards at all times

Requirements

Minimum 1 year of experience in a similar position (fresh graduates are welcome to apply)

Good command of English, both written and spoken (additional languages are an advantage)

Strong communication, sales, and interpersonal skills

Mandarin speaking ability is highly preferred and will be considered a strong advantage.

Service oriented, well groomed, and professional attitude

Able to work shifts, including weekends and public holidays

Familiar with hotel systems and basic computer skills

Target oriented and confident in offering loyalty membership to guests

Able to work well under pressure and in a team environment

How many years' experience do you have as a Front Desk Agent?

South Jakarta, Jakarta, ID