Floor Supervisor Osteria GIA

ISMAYA GROUP; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Jakarta is seeking a Floor Supervisor to ensure exceptional guest experiences and maintain high crew morale. The candidate will be responsible for effective communication between management and crew, setting a positive work environment, and ensuring the team represents the brand with pride. Customer service experience and proficiency in multiple languages are preferred. Join a dynamic team dedicated to creating memorable experiences in the lifestyle industry.

Qualifications

• Customer service experience is required.
• Fluency in multiple languages is preferred.
• Experience as a Floor Supervisor is necessary.

Responsibilities

• Provide an exceptional experience for all guests.
• Ensure communication between managers and crew.
• Set a positive tone and ensure crew enjoyment.

Job description

Job Responsibilities

• Provides an exceptional experience for all guests
• Ensure crew enjoys working at Ismaya
• Set a positive, professional tone for success
• Makes sure the crew represents the brand proudly & consistently
• Position crew members to deliver the best customer service
• Ensure good communication between managers and crew
• Must be able to follow targets and goals

Job Requirements (Interview Questions)

• Which of the following types of qualifications do you have?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• How many years' experience do you have as a Floor Supervisor?
• Which of the following languages are you fluent in?

Company Overview

Hospitality & Tourism 1,001-5,000 employees

Established in 2003, ISMAYA GROUP’s vision is to be a leader in building strong and everlasting brands in the lifestyle industry in Indonesia and regionally. It is our passion and objective to consistently create an outstanding and memorable experience every single time we ‘touch’ a customer. With this mission in mind, ISMAYA GROUP continues to create original and innovative lifestyle concepts in major cities in Indonesia, South East Asia and beyond. So that guests, wherever they are, can eat, drink, celebrate!

Brands

• DRAGONFLY
• SOCIAL HOUSE
• SOCIAL GARDEN
• OSTERIA GIA
• SKYE
• MR. FOX
• A/A A/O BAR
• MANARAI
• PIZZA E BIRRA
• PUBLIK MARKETTE
• KITCHENETTE
• TOKYO BELLY
• THE PEOPLE’S CAFÉ
• SUSHI GROOVE
• SEJUICE ME
• DJOURNAL COFFEE
• DJOURNAL HOUSE
• DARLIN RECORDS
• ISMAYA LIVE
• WE THE FEST (WTF)
• DJAKARTA WAREHOUSE PROJECT (DWP)
• JAKARTA CULINARY FEASTIVAL (JCF)
• and many more to come.

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