Fleet Management Lead

Grab; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Southeast Asian superapp is seeking a Fleet Operations Manager in Jakarta to oversee car pool operations, ensure quality management, and coordinate data analysis for optimal performance. The candidate should have at least 5 years of experience in fleet management, a relevant bachelor's degree, and proficiency in fleet management software. This role offers competitive benefits including comprehensive insurance and flexible work arrangements.

Benefits

Term Life Insurance

Medical Insurance

Flexible benefits package (GrabFlex)

Parental and Birthday leave

Grabber Assistance Programme

FlexWork arrangements

Qualifications

• At least 5 years of experience in fleet management or aftersales operations.
• Prior exposure to leadership role and team management.
• Proficiency in fleet management software.

Responsibilities

• Oversee the car pool operations and manage incoming services.
• Coordinate repair operations and ensure quality and safety.
• Analyze aftersales data and track performance metrics.

Skills

Fleet management

Leadership

Data analysis

Customer service

Automotive knowledge

Education

Bachelor's degree in Engineering, Business Administration, Automotive Technology, or related field

Tools

Fleet management software

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Join the ID rental fleet team! In fleet team We identify opportunities, fleet supply, maintenance strategies, and secure asset deals with both internal and external partners. As a Fleet team, We are manage all vehicle assets in different pool location, in Jabodetabek we have 5 different pool locations.

Get to Know the Role

You will oversee the car pool operations, ensuring efficient management of incoming services, body repairs, production, and parking areas. This role specifically needed to handle premium/EV/ return to pool products. Reporting to the Manager, you will be based in our BSD Office

The Critical Tasks You Will Perform

• Body Repair: Coordinate repair operations, ensure quality and safety, and improve processes with vendors.
• Process Engineering: Coordinate aftersales workflows, implement efficiencies, and track performance metrics.
• Customer Care: Address inquiries and complaints, and develop feedback systems to boost service quality.
• Data Analysis: Analyze aftersales data, create reports, and use insights to enhance operations.
• Collaboration: Align aftersales strategies with other departments and external partners to improve offerings.
• Compliance & Safety: Ensure regulatory compliance, follow company policies, and promote a safe work environment.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Engineering, Business Administration, Automotive Technology, or related field.
• 5 years of experience in fleet management or aftersales operations.
• Prior exposure to leadership role and team management
• Proficiency in fleet management software and tools.
• Knowledge of automotive repair processes, standards, and carpooling systems.
• Prior experience of data analysis and insights generation

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.