Experiences Market Lead & Hospitality & Supply Growth

Upwork; Ubud; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading online marketplace is seeking an Experiences Market Lead in Bali, Indonesia. This role involves managing hospitality supply and professional host accounts, driving sales growth, and collaborating across functions to ensure market success. Requirements include over 8 years of experience in sales, strong communication skills, and fluency in both Bahasa Indonesia and English. The position offers long-term engagement, requiring a commitment of 40 hours per week.

Qualifications

• 8+ years of experience in sales, account management, and partner support.
• Experience in the hospitality or travel industry is a plus.
• Strong time management skills with adaptability.

Responsibilities

• Manage partner relationships with Professional Host accounts.
• Develop and implement strategies for performance optimization.
• Analyze market data to identify strategic opportunities.

Skills

Sales growth

Account management

Communication skills

Presentation skills

Analytical skills

Fluency in Bahasa Indonesia

Fluency in English

Tools

CRM software

Salesforce

Job description

Upwork has partnered with a leading online marketplace specializing in short‑term homestays and unique travel experiences. Acting as a trusted broker, the company earns commissions from every booking made through its platform.

The client is currently seeking an Experiences Market Lead. In this role you will own the health, quality, and growth of hospitality supply in Indonesia. You will manage professional host accounts, acquire high‑quality new supply, and act as the in‑market expert for your assigned region. This role blends strategic market development with hands‑on account management, quality improvement, and cross‑functional collaboration.

Job Description

• Manage partner relationships with Professional Host accounts in assigned geography
• Meet and exceed sales goals for top‑tier accounts
• Develop and implement strategies to optimize Professional Host performance
• Educate clients on product changes and provide technical support
• Conduct regular business reviews and optimization calls with partners
• Analyze market data to identify strategic opportunities and improve supply quality
• Prospect and onboard new, high‑quality supply in assigned area
• Represent Airbnb at industry conferences and external meetings
• Collaborate cross‑functionally to address operational challenges and ensure market success

Qualifications

• 8+ years of experience in sales, account management, and partner support; hospitality/travel industry experience is a plus
• Proven track record of delivering sales growth and effectively managing a leads pipeline
• Excellent communication, presentation, and quantitative skills
• Proficiency in CRM software (Salesforce experience is a plus)
• Strong time management skills with ability to adapt to changing priorities and deadlines
• Experience working cross‑functionally in ambiguous environments
• Passion for Airbnb and the sharing economy; being an Airbnb host is advantageous
• Ability to travel to assigned markets
• Fluency in Bahasa Indonesia and English

Additional Information

• Long term ongoing engagement
• 40 hours weekly