Enterprise Customer Success Manager (French speaker)

Canonical Group Ltd; Emea; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

An innovative technology company is seeking a Customer Success Manager fluent in French to support customers in the EMEA region. This remote position requires a minimum of 5 years in IT, strong presentation skills, and the ability to manage complex projects. The role focuses on customer onboarding and engagement, alongside advocating for customer needs internally while collaborating across teams. Attractive benefits include a personal development budget and annual performance reviews.

Benefits

Performance-driven annual bonus

Personal learning and development budget of USD 2,000

Annual holiday and maternity/paternity leave

Employee Assistance Programme

Travel opportunities to meet colleagues

Qualifications

• Minimum 5 years of IT-related work experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Ability to guide conversations about complex software.
• Experience building and improving internal processes while delivering projects on time.

Responsibilities

• Onboard new customers and introduce them to our products.
• Coordinate complex projects with various stakeholders.
• Collaborate with Sales and Engineering to develop engagement plans.

Skills

Native French

Excellent command of English

Experience with Linux OS

Excellent presentation skills

Team player

Knowledge of agile methodologies

Tools

Salesforce

Jira

CRMs

Job description

Overview

Enterprise Customer Success Manager (French speaker)

Home based - EMEA

We are growing our Customer Success team to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. The role focuses on reducing risk and churn, facilitating adoption of Canonical products and services, and supporting expansion within existing accounts. CSMs develop trust with customers, align expectations with their objectives, and help draw and deliver on a collaboration roadmap. To provide appropriate focus for every customer, CSMs specialize in one of the segments in their native language with excellent English for internal interaction.

Location: Remote in the EMEA region.

Responsibilities

• Onboard new customers and introduce them to our products and support processes (e.g., Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications and more).
• Coordinate complex projects with developers, IT managers and decision makers across various industries.
• Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans that meet customer objectives.
• Manage a portfolio of customers in a geographic region, identifying growth opportunities or renewal risks in coordination with Sales.
• Lead a disciplined weekly customer and business review process with cross-functional teams to identify blockers and drive resolution with product and engineering teams.
• Advocate for customers internally to influence roadmaps, websites, documentation, processes and people to improve satisfaction and retention.
• Support customers through reactive ticket requests and create campaigns targeting multiple customers via digital touch-points.

Qualifications

• Native French level required with excellent command of English.
• Minimum 5 years of IT-related work experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Excellent presentation skills with the ability to guide conversations about complex software.
• Experience building and improving internal processes while delivering projects on time.
• Team player able to interact with all departments and levels, internally and externally.
• Knowledge of agile methodologies.

Additional skills

• Experience with Salesforce, Jira and CRMs.

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. In addition to base pay, we offer a performance-driven annual bonus and a range of benefits to reflect our values and local needs.

• Distributed work environment with twice-yearly team sprints in person; remote since 2004.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and recognition rewards.
• Annual holiday leave and maternity/paternity leave.
• Employee Assistance Programme and travel opportunities to meet colleagues.
• Travel upgrades for long-haul company events.

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, we are shaping the future of AI, IoT and the cloud. We recruit globally and uphold high standards; excellence is expected.

Canonical has been remote-first since 2004. We offer a window into the world of 21st-century digital business and seek to challenge ourselves to think differently, work smarter, and raise our game.

Canonical is an equal opportunity employer.

Privacy and Application

We are an equal opportunity employer and provide information about privacy and recruitment practices as part of the application process. Please ensure you review Canonical’s Recruitment Privacy Notice and Privacy Policy.