English Team Leader - Permanent Night Shift

TP; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking a Team Leader for their Yogyakarta site. The successful candidate will be fluent in English, have at least 6 months of experience in a similar role, and be willing to work flexible hours. Responsibilities include monitoring service quality, handling customer complaints, and coaching team members for performance excellence.

Qualifications

• Experience in the same role minimum 6 months.
• Willing to work in shifting schedule.
• Good at organizing performance coaching for staff.

Responsibilities

• Monitor team service quality and efficiency.
• Cooperate with project delivery implementation.
• Handle customer complaints effectively.

Skills

Fluent in English

Team management

Performance coaching

Job description

Overview

Teleperformance Indonesia looking for Team Leader customer service placement Yogyakarata site to join our team ASAP!

Location: Yogyakarta

Qualifications

• Fluent in English both written and verbal
• Experience in the same role minimum 6 month
• Willing to work in shifting schedule, has experience in same role at BPO Industry
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
• Available to join immediately