ENGINEERING ADMINISTRATION (FLUENT IN ENGLISH)

PT Fratekindo Jaya Gemilang; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A foreign investment company in Semarang is seeking an Engineering Administration professional to manage customer inquiries and complaints. The ideal candidate should possess at least a Bachelor's Degree in Engineering and have 3 years of relevant experience. Exceptional communication skills in English are essential for this role, which involves providing high-quality service and maintaining customer relationships. The company offers a dynamic work environment focused on service quality.

Qualifications

• At least 3 years of experience as Technical Support Engineers, Customer Service, or Administration Engineering.
• Fluent in English, both oral and written.
• Able to work under pressure.

Responsibilities

• Handle customer inquiries and complaints, follow up on client case status.
• Establish and maintain relationships with customers.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Provide prompt and accurate feedback to customers.
• Prepare accurate and timely reports.
• Deliver high-quality service to customers.
• Analyze, solve and report technical problems.

Skills

Excellent communication

Creativity

Interpersonal skills

Troubleshooting

Analytical skills

Education

Bachelor’s Degree in Engineering

Job description

Overview

Engineering Administration role focusing on customer inquiries, complaints handling, and service quality in an English-speaking environment.

Responsibilities

• Handle customer enquiries & complaints, follow up and update client case status
• Establish and maintain relationships with customers
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Prepare accurate and timely reports
• Deliver high-quality service to customers
• Analyse, solve and report technical problems

Requirements

• Well and neat appearance, excellent communication, creativity & interpersonal skills
• At least 3 years of working experience as Technical Support Engineers, Customer Service, Administration Engineering
• Hardworking, able to work under pressure
• Candidate must possess at least a Bachelor’s Degree in Engineering (machine, industrial or equivalent) from a reputable university
• Fluent in English both oral and written

About the Company

PT.Fratekindo Jaya Gemilang is a foreign investment company and the sole agent of LECTRA France in Indonesia. LECTRA is the world leader in integrated technology solutions that automate, streamline and accelerate product design, development and manufacturing processes for industries using soft materials. LECTRA develops advanced software and cutting systems and provides services to markets including fashion, automotive, furniture, and other sectors such as aeronautical and marine, wind power and personal protective equipment.