E-Commerce Manager | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury resort in Bali is seeking an E-Commerce Manager to enhance online sales and ensure compliance with e-commerce regulations. You will oversee daily operations of online channels and develop strategies to boost revenue. The ideal candidate has 3+ years in a similar role, strong communication skills, and a Bachelor's degree in Hospitality or related fields. This position offers a chance to thrive in a leading luxury resort environment.

Qualifications

• Minimum of 3 years of experience in a similar position at a luxury resort.
• Positive attitude and strong communication skills.
• Experience with Hotel Reservations or E-Commerce is a plus.

Responsibilities

• Monitor legal and regulatory changes affecting e-commerce.
• Develop and execute e-commerce strategies to enhance revenue growth.
• Oversee daily operations of online sales channels.

Skills

Exceptional communication skills

Knowledge of current trends in Hospitality and E-Commerce

Meticulous and organized

Proficient in Microsoft Office

Confident user of PMS, Channel Manager, OPERA

Education

Bachelor's degree in Hospitality or Hotel Management

Tools

PMS

Channel Manager

OPERA

E-Commerce systems

Job description

Join our team and be part of the continued success of Bali's Largest Integrated Resort.

We offer exciting career opportunities for individuals with the qualifications and experience for a E-Commerce Manager to work with our Sales & Marketing team in the finest 5-star Luxury Resort in Bali.

Summary Of Responsibilities

• Monitor legal and regulatory changes affecting e-commerce and digital trade, and ensure timely updates to business practices
• Develop and execute e-commerce strategies to optimize traffic, conversion, customer experience, and revenue growth
• Oversee day-to-day operations of online sales channels (website, marketplace platforms, apps)
• Develop, implement, and maintain compliance policies and procedures in line with local and international regulations (e.g., consumer protection, data privacy, digital payment regulations, anti-fraud measures)
• Oversee data protection, cybersecurity standards, and GDPR/PDPA or equivalent compliance
• Train staff on compliance requirements and ethical e-commerce practices
• Manage regulatory filings, certifications, and reporting related to online business activities
• Monitor performance metrics (sales, customer satisfaction, returns, fraud rates) and provide regular reports to management
• Ensure compliance of online content, product listings, promotions, and digital advertising with legal standards
• Manage relationships with payment gateways, online marketplaces, and regulatory agencies

Requirements

• Minimum of 3 year experience in the same position in a large luxury resort, a Hotel Reservations or E-Commerce experience is an advantage
• Exceptional communication skills and positive attitude
• Knowledge of current trends in Hospitality and E-Commerce
• Meticulous, result driven, organized and detailed oriented person
• Confident user of PMS, Channel Manager, OPERA and OTA system
• Proficient in Microsoft Office, familiarity with E-Commerce systems will be an advantage
• Bachelor's degree in Hospitality, Hotel Management, or other relevant fields