E-commerce Lead

Artisan Professionnel; Banten; On-site; IDR 1.000.166.000 - 1.333.556.000; Full time

Job summary

A leading beauty solutions provider is looking for an experienced E-commerce Lead in Indonesia to oversee online sales channels and develop effective e-commerce strategies. The successful candidate should have a Bachelor's degree, at least 5 years of experience in the retail or beauty industry, and strong analytical skills. This full-time role requires excellent communication abilities and a customer-centric approach to enhance customer satisfaction and drive sales growth.

Qualifications

• Minimum 5 years of work experience in Retail Industry/beauty/FMCG.
• Experience in managing e-commerce platforms.
• Strong analytical skills for performance evaluation.

Responsibilities

• Oversee and manage online sales channels.
• Collaborate with cross-functional teams to enhance customer experience.
• Analyze performance metrics to optimize sales.

Skills

E-commerce strategy development

Team leadership

Performance analysis

Digital marketing expertise

Customer service

Education

Bachelor's degree in Business Administration or related field

Job description

Artisan Professionnel is widely recognized as Indonesia's leading faux lashes maker, celebrated for its high-quality products. Our lashes are the preferred choice of celebrity makeup artists across Indonesia, Malaysia, the Philippines, the UK, and the US. We are dedicated to creating innovative and premium beauty solutions that enhance confidence and style. Artisan Professionnel continues to make its mark internationally by delivering excellence in beauty craftsmanship.

Role Description

This full-time role as an E-commerce Lead is based in Tangerang. The E-commerce Lead will oversee and manage online sales channels, execute effective e-commerce strategies, and analyze performance metrics to optimize sales and customer engagement. Additional responsibilities include collaborating with cross-functional teams, enhancing customer experience, and driving sales growth through targeted initiatives. The role demands proactive problem-solving, consistent communication, and a customer-centric approach.

Qualifications

• Strategy & Vision: Achieve volume, market share and profit objectives in line with the overall business priorities. Develop and implement the overall e-commerce strategy to drive growth and profitability, identifying new opportunities.
• Team Leadership: Lead and manage the e-commerce team assigning tasks and fostering a high-performance culture.
• Platform Management : Oversee the e-commerce platform for performance , and scalability, potentially leading re-platforming projects.
• Digital Marketing: Execute strategies across SEO, SEM (PPC), email, social, and affiliate marketing to acquire and retain customers.
• Data & Analytics : Analyze performance, and use insights for strategic decisions and reporting to leadership.

Requirements:

• Bachelor's degree in related field (Bachelor’s degree preferred).
• Minimum 5 years of work experience, preferably in Retail Industry/beauty/FMCG.
• Experience work closely with e-commerce platform
• Experience working with Agency/MCN to support performance
• Strong expertise in Commerce, including online sales strategies and e-commerce platform management
• Proficiency in Analytical Skills to evaluate performance metrics and optimize sales and marketing strategies
• Outstanding Communication skills for effective cross-team collaboration and customer interaction
• Excellent Customer Service and Sales abilities to engage effectively with clients and drive customer satisfaction
• Experience in the beauty or retail industry is an advantage
• Bachelor's degree in related fields such as Business Administration, Marketing, or a similar discipline
• Proven ability to lead a team and manage complex projects