Digital Sales and Services Representative (DSSR)

Sandvik; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global mining solutions provider is seeking a motivated sales professional in Jakarta, Indonesia, to drive automation sales strategies and strengthen customer relationships. The ideal candidate will have a technical background and proven sales experience, with a strong understanding of the mining industry. Responsibilities include building a robust sales pipeline, leading project sales, ensuring a safe working environment, and collaborating with various stakeholders to achieve business development goals.

Qualifications

• Technical background with a bachelor's degree in engineering or business.
• Proven successful sales experience or willingness to learn.
• Sales and business development knowledge in the mining industry.
• In-depth understanding of customer business processes with 5 years in mining operations.

Responsibilities

• Develop and execute automation sales strategies.
• Build and manage customer relationships.
• Lead automation project sales and screen customer interactions.
• Support business development and marketing activities.
• Ensure safety and health in the working environment.

Skills

Sales experience

Customer relationship management

Technical understanding

Negotiation skills

Business development

Market analysis

Education

Bachelor's degree in engineering or business

Job description

KEY RESPONSIBILITIES Safety and Environment

• Ensure that all reasonable steps are taken to ensure all employees are provided with a safe and healthy working environment.

Sales and Business Growth and Development

• Develop and execute automation sales strategies, win plans and business models

• Develop and oversee healthy Sales pipeline for the defined digital offering

• Identify potential customers and develop engagement plan

• Lead automation project sales

• Screen and categorize customer interactions

• Build and manage customer relationships

• Identify and propose new offerings

• Analyse pricing and pricing models and make recommendations

• Collaborate with Sandvik's local and global sales and factory teams

• Work closely together with Sales Areas on forecasting, and marketing activities and making sure that associated tools and systems are kept up to date

• Contribute to business development plan together with internal stakeholders and drive the execution in a matrix organization

• Keep fact based, up to date understanding of the market share development

• Deliver the business results according set targets

• Provide technical and value sales expertise to maximize business potential both in short and long term

• Support in coordinating business development and marketing activities in the Sales Areas (e.g product launches, customer forums, expos etc.)

• Keeping effectively up to date with customer needs and concerns

• Support pricing process and discount management

• Ensure that QAR, CAR approval process is followed, and business cases are created for the opportunities

• Work with marketing team to plan and execute marketing activities

• Ensuring trustworthy and effective relationships through motivating leadership both internal and external

• Develop systematic way of working and ensure processes are followed with sales areas

• Monitor, collect and report competitor information

• Ensure for trials, rentals etc. applicable process is followed including contract and KPI’s

• Support and provide input to demand planning process.

People Management and Leadership

• Ability to build trust quickly both internally and externally, “good with customers” & “team player”

• Collaborate and develop trusted relationships with all key stakeholders in Sales Area and backline with skills to navigate in matrix organisation

• Sense of urgency and ability to prioritise

Financials

• Opportunity pipeline development

• Order Intake

• Invoicing

• Forecast accuracy

Customer Service

• Good understanding of market and customer needs and trends

• Customer satisfaction on value, performance and reliability

• Feedback / issue / resolution

• Visit customers and develop direct customer relationships

Personal

• Highly motivated and self-driven sales professional

• Undertake self-training and development as required.

• Able to see the big picture and what is the right thing to do, build relationships, processes, and new ways of working across organisational boundaries.

Experience and Qualifications

Essential

• Technical background with a bachelor’s degree in engineering (or related studies) combined with business experience OR a bachelor’s degree in business with technical background or experience.

• Proven successful sales experience or strong willingness to learn value-sales techniques.

• Sales and business development knowledge, including experience introducing new technically advanced solutions to market.

• Well-developed understanding of the mining industry and associated equipment.

• In-depth understanding of customer business processes with at least 5 years’ active involvement in mining operations.

Desirable

• Knowledge of and experience with any Sandvik product range.

• Understanding and experience with cellular networks.

Competencies

Essential

• Sound understanding of the mining industry and its business processes.

• Proven ability to sell to all levels of decision-makers (site-based and corporate).

• Strong customer service focus, even under pressure.

• Influencing and persuasive ability.

• High level of professionalism, honesty, and integrity.

• Technical sales management experience and skills.

• Consultative selling style focused on promoting benefits rather than features.

• “Early adopter” attitude with keen interest in learning and understanding new technologies and mine operation concepts.

Desirable

• Long sales cycle stamina.

• Commercial acumen and business insight.

• Demonstrated leadership skills with ability to motivate others.

• Ability to assess and manage business risk.

• Highly developed interpersonal skills, including negotiation at senior levels.

• Ability to build effective relationships within the industry and with the Sandvik team.