Desktop Services Administrator

Speedcast; Utama; On-site; IDR 500.083.000 - 750.126.000; Full time

Job summary

A global communications provider in Indonesia is seeking a Desktop Services Administrator to ensure the proper operation of IT systems and provide technical support to users worldwide. This role involves managing software and hardware inventory, troubleshooting issues, and maintaining desktop security. The ideal candidate has over 3 years of experience with systems management, strong technical expertise across platforms, and excellent communication skills. This position offers opportunities for growth in a dynamic working environment.

Benefits

Global presence with international clients

Career development opportunities

Collaborative team environment

Qualifications

• 3+ years of experience managing systems and troubleshooting issues.
• Familiarity with network and server configuration.
• Ability to automate tasks with scripting.

Responsibilities

• Manage software and hardware inventory for desktop systems.
• Provide training for end users on desktop-related hardware.
• Troubleshoot hardware and software-related issues.

Skills

System management

Network troubleshooting

End-user support

Windows operating system

Mac operating system

Scripting (PowerShell, Bash)

Technical problem-solving

Communication skills

Education

Bachelor’s Degree in Computer Science or related field

Tools

Microsoft O365

Azure AD

VMware

ServiceNow

Job description

Overview Of Position

The Desktop Services Administrator will ensure the proper operation of computer systems and software while providing technical support to end users globally. This role is responsible for configuring, deploying, maintaining, and troubleshooting mobile devices, PCs, laptops, and related peripherals quickly and effectively.

What you will do:

• Manage the software and hardware inventory, ensuring all equipment is correctly maintained and tracked.
• Provide training to end users on the use of all desktop-related hardware and software.
• Ensure all desktop systems comply with the company's security policies and procedures.
• Collaborate closely with Infrastructure and Applications teams to maintain healthy systems.
• Administer, maintain, and provide support for all desktop-related hardware and software, including workstations and printers.
• Troubleshoot and resolve any hardware or software-related issues reported by end users in a timely and efficient manner.
• Assist with IT infrastructure server setup and maintenance as requested by infrastructure team members.
• Support and troubleshoot end users remotely and in person.
• Manage and maintain desktop security, including virus protection and software patching.
• Manage user accounts and access rights, including file server access and onboarding/offboarding, with knowledge of Exchange and Azure AD.
• Oversee Thycotic Secret Server, including granting and revoking access through the admin console.
• Monitor the ticket queue to ensure service tickets are resolved and closed in a timely manner, following up with end users to confirm resolution.
• Support Microsoft Teams phone and the office badge system.

What we need from you:

• 3+ years of practical experience with managing systems, networks, and troubleshooting issues.
• Familiarity with network and server configuration, security protocols, and data management.
• Extensive familiarity with Windows and Mac operating systems, as well as related technologies (AD, Azure, GPO, Microsoft O365, Teams, Office Suite, Exchange, VMs, RDS, Endpoint Protection, Anywhere365, Proofpoint, Thinfinity, ServiceNow ticketing system, and Global Protect VPN).
• Expertise in various OSs such as Windows Server, Linux, Unix, and sometimes macOS.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and network security.
• Experience with server installation, configuration, and maintenance.
• Experience with virtualization technologies such as VMware, Hyper‑V, or KVM.
• Ability to write scripts (e.g., PowerShell, Bash) for automating tasks.
• Understanding of backup solutions and disaster recovery planning.
• Ability to work independently and manage multiple duties and priorities simultaneously.
• Capability to collaborate effectively with team members and end users.
• Excellent problem‑solving and troubleshooting skills for technical issues.
• Strong verbal and written communication and interpersonal skills.

Even better if you have:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field is often preferred.
• CompTIA A+ / CompTIA Network+
• Microsoft Certified: Windows Server or Microsoft Certified: Azure Administrator
• Red Hat Certified System Administrator (RHCSA)
• VMware Certified Professional (VCP)
• Cisco Certified Network Associate (CCNA)
• Certified Information Systems Security Professional (CISSP) – For a focus on security aspects
• Ability to communicate in Spanish.

About Speedcast

Speedcast is a leading communications and IT services provider, delivering critical communications services to the Maritime, Energy, Mining, Media, Telecom, Cruise, NGO, Government, and Enterprise sectors. The company leverages its global network platform to provide fully connected systems that harness technologies and applications to transform what remote operations can achieve. With the world’s most comprehensive network, Speedcast enables faster, seamless pole‑to‑pole coverage from a global hybrid satellite, fiber, cellular, microwave, MPLS, and IP transport network with direct access to public cloud platforms. The company integrates differentiated technology offerings that provide smarter ways to communicate and distribute content, manage network, and remote operations, protect and secure investments, and improve the crew and guest experience. With a passionate customer focus and a strong safety culture, Speedcast serves more than 3,200 customers in over 140 countries. Learn more at www.speedcast.com.

About Centerbridge Partners, L.P.

Centerbridge Partners, L.P. is a private investment management firm employing a flexible approach across investment disciplines—from private equity to credit and related strategies, and real estate—in an effort to find the most attractive opportunities for our investors and business partners. The Firm was founded in 2005 and as of January 31, 2021, has approximately $28 billion in capital under management with offices in New York and London. Centerbridge is dedicated to partnering with world‑class management teams across targeted industry sectors and geographies to help companies achieve their operating and financial objectives. For more information, please visit www.centerbridge.com.

Working at Speedcast

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place. We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high‑stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day. Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence – you get to work with clients and colleagues all over the world, in every continent.
• Talented teammates – your co‑workers are the best and brightest in the industry.
• Industry leadership – be part of the latest advancements shaping the future of communications.
• Ability to develop skills – work across departments to gain new skills and valuable experience.
• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
• Work on diverse projects – every day is different with our customers from a range of industries around the world.

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.