Desk Collection Manager - P2P

PT Abadi Sejahtera Finansindo (Head Office); Banten; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading financial services company based in Indonesia is seeking an experienced Collection Manager to enhance recovery rates and minimize Non-Performing Loans. The role involves supervising a team, developing collection strategies, and ensuring compliance with regulatory standards. Ideal candidates should have a Bachelor’s degree and at least 5 years of experience in credit collection or recovery, with strong analytical and negotiation skills. We offer competitive compensation and a collaborative work environment.

Qualifications

• Minimum 5 years of experience in credit collection or recovery.
• Proven experience in leading and managing a collection team.
• Strong knowledge of credit risk management and debt recovery processes.

Responsibilities

• Develop and implement collection strategies to optimize recovery rates.
• Monitor collection performance against KPIs and targets.
• Supervise and train the collection team.

Skills

Negotiation

Communication

Analytical skills

Problem-solving

Microsoft Excel

Education

Bachelor’s degree in Finance, Accounting, Economics, Business Administration

Tools

Collection management systems

Reporting tools

Job description

Key Responsibilities

• Develop and implement collection strategies to optimize recovery rates and minimize Non-Performing Loans (NPLs).
• Monitor daily, weekly, and monthly collection performance against KPIs and targets.
• Supervise and provide guidance to the collection team, including field collectors, desk collectors, and team leaders.
• Ensure compliance with OJK (Otoritas Jasa Keuangan) and other regulatory requirements related to collection practices.
• Analyze borrower repayment behavior, trends, and portfolio risks; provide insights and recommendations to management.
• Handle escalated cases and negotiate repayment solutions with delinquent borrowers.
• Collaborate with other departments (Risk, Legal, Operations) to address default cases and implement recovery actions.
• Maintain accurate records of collection activities and prepare regular performance reports for management.
• Drive continuous improvement initiatives, including adoption of digital collection tools, automation, and data-driven strategies.
• Ensure high standards of customer service while handling sensitive collection matters.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or related field.
• Minimum 5 years of experience in credit collection or recovery, preferably in Fintech, P2P Lending, Banking, or Multifinance industry.
• Proven experience in leading and managing a collection team.
• Strong knowledge of credit risk management, debt recovery processes, and regulatory frameworks.
• Excellent negotiation, communication, and problem-solving skills.
• Strong analytical skills with ability to interpret financial data and borrower behavior.
• Proficient in Microsoft Excel, reporting tools, and collection management systems.
• Ability to work under pressure, handle complex cases, and achieve collection targets.
• Familiarity with digital lending platforms and tech-driven collection strategies is a plus.