Deputy Manager - Operations

PT VFS Services Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading outsourcing and technology services company is seeking an Assistant Operations Manager to oversee daily operations at the Visa Application Centre in North Jakarta. Responsibilities include supporting document verification, ensuring compliance with processes, and mentoring staff for development. Applicants should have experience in operations management, be flexible with work hours, and possess strong English language skills. This role aims to enhance customer satisfaction and improve operational efficiency.

Qualifications

• Experience as an Assistant Operations Manager or similar role.
• Ability to work flexible hours when required.
• Fluency in English and other languages.

Responsibilities

• Support daily operations of the Visa Application Centre.
• Assist in document verification and data accuracy.
• Handle customer escalations and staff assistance.

Job description

Company Overview

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgemental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.

Responsibilities

• Support daily operational and administrative activities of the Visa Application Centre.
• Assist in document verification, data accuracy, and process compliance.
• Coordinate documents handling, logistics, and customer flow.
• Conduct quality checks and support error monitoring to reduce monthly mistakes.
• Assist in audits, process rollouts, and adherence to SOPs, SLAs, and VFS policies.
• Help improve customer satisfaction through efficient procedures.
• Track turnaround times and ensure timely completion of applications.
• Support team training, development, and certification processes.
• Handle staff assistance, customer escalations, and coordination with support functions.
• Contribute to Value-Added Services achievement and VAC productivity/security.
• Mentor staff and support succession planning alongside the Manager.

Qualifications & Questions

• How many years of experience do you have as an Assistant Operations Manager?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment background check?
• How would you rate your English language skills?

Location

North Jakarta, Jakarta, ID

South Jakarta, Jakarta, ID