Data Operations Analyst

SEVEN Retail; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in retail is seeking a Data Operations Analyst responsible for analyzing sales and operational data to support decision-making and performance tracking. The role requires strong analytical skills, proficiency in Google Spreadsheets, and the ability to provide data-driven recommendations to improve customer acquisition and retention strategies.

Qualifications

• Minimum 2 years experience in data analysis, sales operations, or business intelligence.
• Proficiency in Google Spreadsheets, familiarity with SQL is a plus.
• Skilled in tracking and interpreting performance metrics.

Responsibilities

• Maintain and update operational and sales databases for accuracy.
• Analyze sales trends and customer behavior for strategic insights.
• Build and maintain reports and dashboards for performance visualization.

Skills

Analytical skills

Problem-solving

Data visualization

Detail-oriented

Communication skills

Tools

Google Spreadsheets

SQL

Metabase

Google Data Studio

Looker

Job description

We are seeking a Data Operations Analyst who will be responsible for managing, maintaining, and analyzing operational and sales data to support business decision-making, performance tracking, and strategy optimization for customer acquisition and retention.

Key Responsibilities:

• Maintain and update operational and sales databases to ensure real-time accuracy and completeness.

• Analyze trends in sales, customer behavior, and promotional activities to generate strategic insights.

• Support forecasting activities by leveraging historical data and identifying market trends.

• Monitor and track key performance indicators (KPIs) such as conversion rates, response times, churn rates, and customer retention.

• Build and maintain regular reports and dashboards to visualize center- and team-level performance.

• Collaborate closely with sales, growth, and operations teams to provide data-driven recommendations for continuous improvements.

• Evaluate individual and team performance against KPIs and suggest recognition or improvement actions.

• Ensure data integrity across CRM systems, Google Spreadsheets, and various sales tracking platforms.

Requirements:

• Minimum 2 years of experience in data analysis, sales operations, business operations, or business intelligence.

• Strong analytical and problem-solving skills with proficiency in Google Spreadsheets; familiarity with SQL is a plus.

• Experience with data visualization tools such as Metabase, Google Data Studio, Looker, or equivalent.

• Ability to analyze operational and customer data to uncover actionable insights.

• Skilled in tracking, interpreting, and improving performance metrics.

• Detail-oriented with a commitment to maintaining data accuracy and consistency.

• Strong communication skills to translate technical findings into actionable business strategies.

• Self-starter who can work independently while effectively collaborating with cross-functional teams