Data Operation Manager (Mandarin Speaker)

DC Group Capital Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial services firm located in Jakarta Selatan is looking for a skilled Sales Operations Analyst. The ideal candidate will have proven experience in sales operations and be proficient in Mandarin. This role involves analysing sales data, enhancing processes, and collaborating with teams across the organization to improve performance. Strong analytical skills and expertise in CRM systems are essential. This position offers the opportunity to develop tools and training programs to support the sales team.

Qualifications

• Proven experience (2–3 years) in sales operations or business support.
• Proficiency in Mandarin (written and spoken).
• Strong analytical skills with the ability to interpret sales data.

Responsibilities

• Analyse sales data to provide actionable insights.
• Identify inefficiencies in sales processes.
• Work closely with sales, marketing, and IT teams.

Skills

Data Analysis

Process Improvement

CRM Management

Training and Development

Communication Skills

Education

Bachelor’s degree in Business Administration, Marketing, Finance, or related field

Tools

Microsoft Excel

CRM systems (e.g., Salesforce, HubSpot, Zoho)

Job description

Responsibilities

1. Data Analysis & Reporting: Analyse sales data and metrics to provide actionable insights. Create regular reports on sales performance and forecasts for management
2. Process Improvement: Identify inefficiencies in sales processes and recommend improvements to enhance productivity and effectiveness
3. CRM & Dupoin System Management: Maintain and optimize the CRM system to ensure accurate data entry and all the operation on the CRM system
4. Collaboration: Work closely with sales, marketing, and IT teams to align strategies and initiatives
5. Training & Development: Coordinate and deliver training programs for sales staff to enhance their skills and knowledge
6. Sales Enablement & Reward: Develop and provide tools, resources, and reward to support the sales team in achieving their targets

Requirements

1. Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
2. Proven experience (2–3 years) in sales operations, business support, or related roles.
3. Proficiency in Mandarin (written and spoken) is a must; English and/or Bahasa Indonesia is an advantage.
4. Strong analytical and problem‑solving skills with the ability to interpret sales data and generate actionable insights.
5. Advanced skills in Microsoft Excel (pivot tables, formulas, data analysis) and familiarity with CRM systems (e.g., Salesforce, HubSpot, Zoho).
6. Excellent organizational skills with strong attention to detail and accuracy.
7. Ability to work independently as well as collaborate with cross‑functional teams.
8. Strong communication and interpersonal skills for coordinating with both internal teams and external stakeholders.
9. Ability to multitask and manage deadlines in a fast‑paced environment.

Nice to have

1. Knowledge of sales pipeline management and forecasting.
2. Experience in preparing performance reports and dashboards for management.
3. Familiarity with financial reconciliation or order‑to‑cash processes.
4. Background in trading, fintech, or B2B environment is a plus.