Customer Support (Mekari Talenta)

Mekari; Daerah Istimewa Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading SaaS company in Indonesia is looking for a professional to manage user inquiries and complaints effectively. You will need solid payroll knowledge and must be proactive and communicative. As a key team member, you will collaborate with internal teams to enhance user satisfaction and adapt products based on client needs. The role offers a competitive salary with various benefits, including premium health insurance and a flexible hybrid work culture.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Dynamic work environment

Qualifications

• 1 year of related working experience as Payroll / Compensation Benefit.
• Fresh graduates from Accounting / Mathematics are also welcome.
• Must have good payroll knowledge.

Responsibilities

• Handle user inquiries and complaints through live chat/email.
• Ensure user satisfaction through feedback and solution.
• Collaborate with internal team to handle complaints and inquiries.

Skills

People-oriented

Analytical skills

Problem-solving skills

Communication skills

Education

Degree in Accounting or Mathematics

Job description

Job Description

• Handle user inquiries and complaints through live chat/email
• Ensure user satisfaction through feedback and solution
• Inform users in case of website maintenance or any problems occurred
• Collaborate with internal team to handle complaints and other inquiries
• Analyze client’s HR policies
• Adjust product feature and implement them per client’s request

Requirements

• 1 year of related working experience as a Payroll / Compensation Benefit. Fresh graduates from Accounting / Mathematics are also welcome.
• Good payroll knowledge is a must.
• People-oriented, proactive, and communicative.
• Good analytical, logical, and problem-solving skills.
• Good personality and emphatic.

Working Arrangement: Hybrid

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon.

We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!