Customer Success Specialist Fintech - Yogyakarta

UNAVAILABLE; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in customer service is looking for a Customer Success Specialist in Yogyakarta. The role involves managing inquiries via various channels, providing product information, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and at least one year of experience in digital customer service. Willingness to work flexible schedules, including weekends, is required.

Qualifications

• Educational Background: Bachelor's Degree necessary.
• Minimum IPK 2,75.
• Experience of at least 1 year in customer service via digital media.

Responsibilities

• Handle customer inquiries via chat, email, and social media.
• Provide product and service information to customers.
• Document all call information according to SOP.

Skills

Customer Service

Communication

Problem Solving

Education

Bachelor's Degree in Economics / Finance / Computer Science / Accounting / Business

Job description

Overview

Customer Succes Specialist

Responsibilities

• Handle Customer Inquiries by Chat, Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

Qualifications

• Educational Background: Bachelor's Degree in Economics / Finance / Computer Science / Accounting / Business.
• Minimum IPK 2,75
• Have experience as CS in handling customers through digital media such as live chat and or social media for a minimum of 1 year.
• Willing to work in Shifting Schedule including weekend and Public Holiday.
• Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).