Customer Success Specialist — EdTech SaaS (Remote)

LittleLives; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A fast-growing EduTech company is seeking a Customer Support Specialist in Jakarta. You will be the voice of the company, ensuring a smooth customer experience through live chat, email, and calls. Key responsibilities include providing clear support, handling inquiries, maintaining records, and onboarding new users. Ideal candidates have 2+ years in customer support, strong communication skills, and proficiency in Chinese is a plus. This role offers a competitive salary and a flexible, remote-friendly work environment.

Benefits

Competitive salary with performance-based bonuses

Flexible work environment

Supportive work environment

Qualifications

• 2+ years of experience in customer support, preferably in SaaS, tech, or education.
• Comfortable working remotely and across time zones.
• Proficiency in Chinese (spoken and written) is a plus.

Responsibilities

• Provide responsive, empathetic, and clear support to users via live chat, email, and calls.
• Maintain accurate records of customer interactions and feedback.
• Create and improve support documentation (FAQs, guides, help articles).
• Support onboarding of new users with product walkthroughs and training.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Customer-first mindset

Tools

Freshdesk

Job description

A fast-growing EduTech company is seeking a Customer Support Specialist in Jakarta. You will be the voice of the company, ensuring a smooth customer experience through live chat, email, and calls. Key responsibilities include providing clear support, handling inquiries, maintaining records, and onboarding new users. Ideal candidates have 2+ years in customer support, strong communication skills, and proficiency in Chinese is a plus. This role offers a competitive salary and a flexible, remote-friendly work environment.