Customer Success & After-Sales Specialist

MEDEVA; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare services company is seeking an Aftersales - Customer Success Officer in Kota Malang, Indonesia. This role focuses on delivering exceptional post-purchase support to enhance customer satisfaction and retention. Responsibilities include responding to inquiries, resolving complaints, documenting interactions, and collaborating with other teams. Candidates should have a relevant bachelor's degree and experience in customer service. Strong communication and problem-solving skills are essential, along with proficiency in CRM software.

Qualifications

• Bachelor’s degree in Business Administration, Communication, Nurse Science, or related field.
• Proven experience in customer service or after sales.
• Excellent problem-solving and detail-oriented.

Responsibilities

• Respond to customer inquiries regarding product usage and troubleshooting.
• Investigate and resolve customer complaints efficiently.
• Maintain knowledge of products to provide accurate assistance.
• Conduct regular follow-ups to ensure customer satisfaction.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Attention to detail

Proficiency in CRM software

Microsoft Office Suite

Organizational skills

Education

Bachelor’s degree in relevant fields

Job description

A leading healthcare services company is seeking an Aftersales - Customer Success Officer in Kota Malang, Indonesia. This role focuses on delivering exceptional post-purchase support to enhance customer satisfaction and retention. Responsibilities include responding to inquiries, resolving complaints, documenting interactions, and collaborating with other teams. Candidates should have a relevant bachelor's degree and experience in customer service. Strong communication and problem-solving skills are essential, along with proficiency in CRM software.