Customer Success

Talent Hunts Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company in Jakarta is seeking a Customer Success Specialist to ensure client satisfaction and success. You will facilitate platform implementation, provide ongoing support, and build strong relationships with clients. The ideal candidate has experience in customer success, excellent communication skills, and familiarity with digital marketing concepts. Join a dynamic team dedicated to driving client success.

Qualifications

• Proven experience in customer success or account management roles.
• Strong communication and interpersonal skills.
• Self-motivated and results-oriented approach.

Responsibilities

• Facilitate the smooth implementation and delivery of our platform to clients.
• Provide ongoing guidance and support to clients.
• Act as the primary point of contact for assigned clients.
• Conduct onboarding sessions to educate clients on the platform's features.
• Collaborate with the digital marketing team to develop marketing initiatives.

Skills

Customer success experience

Excellent communication skills

Strong problem-solving abilities

Familiarity with digital marketing

Proficiency in Knal.Io or similar

Education

Bachelor's degree in marketing or business

Job description

Overview

Company Overview: Our client is a dynamic and rapidly growing technology company that provides innovative solutions for businesses in the digital marketing industry. Their cutting-edge platform empowers businesses to optimize their digital marketing strategies and achieve exceptional results. We are seeking a talented and enthusiastic Customer Success Specialist to join our team and ensure the success and satisfaction of our valued clients.

Responsibilities

• Facilitate the smooth implementation and delivery of our platform to clients, ensuring a seamless transition from onboarding to full utilization.
• Provide ongoing guidance and support to clients, serving as a trusted advisor and helping them optimize their use of software to achieve their business goals.
• Act as the primary point of contact for assigned clients, building strong relationships and acting as a gatekeeper to ensure client satisfaction and long-term success.
• Conduct onboarding sessions to educate clients on the features and capabilities, ensuring they have a solid understanding of how to leverage the platform effectively.
• Stay up-to-date with industry trends and best practices, including competitor analysis, to provide insights and recommendations to clients, helping them maximize their digital marketing strategies.
• Collaborate with the digital marketing team to develop and execute marketing initiatives that promote the value and benefits of the company's product to prospective and existing clients.
• Demonstrate a deep understanding of the client’s platform, its features, and its functionality, and effectively communicate this knowledge to clients.
• Teach clients how to utilize various skills and techniques using the product, empowering them to make the most of the platform's capabilities.
• Previous experience in a digital marketing agency is highly desirable, as it will allow you to draw upon your expertise in guiding clients to effectively use the product for their marketing campaigns.

Qualifications

• Proven experience in customer success or account management roles, preferably in the digital marketing or technology industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively convey complex information to clients.
• Strong problem-solving and analytical abilities, with a keen eye for detail and the ability to identify areas for improvement.
• Self-motivated and results-oriented, with a proactive approach to client success and a passion for delivering exceptional customer service.
• Familiarity with digital marketing concepts, tools, and strategies, and the ability to understand and address client needs within this context.
• Proficiency in using Knal.Io or similar digital marketing platforms is a plus.
• Bachelor's degree in marketing, business, or a related field is preferred.