Customer Service Supervisor (Clubhouse - Padel Sport)

BIOTA Smart Home; Jakarta Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic smart home company located in Jakarta is seeking a Customer Service Supervisor for their Clubhouse team. In this role, you will lead the customer service team, ensuring high-quality member experiences and driving team engagement. The ideal candidate will have over 4 years of customer service experience, strong leadership skills, and a passion for community building. This position offers a unique opportunity to shape customer interactions and foster a vibrant community.

Qualifications

• 4+ years of experience in customer service, with a preference for 1-2 years in a supervisory role.
• Proficient leadership skills with a focus on team development and performance management.
• Exceptional communication skills for interacting with a diverse customer base.

Responsibilities

• Supervise day-to-day operations of the Clubhouse customer service team.
• Train, mentor, and evaluate team members.
• Resolve escalated customer inquiries and issues.
• Monitor performance metrics to assess team efficiency.

Skills

Leadership skills

Customer service experience

Communication skills

Problem-solving skills

Community management experience

Education

Bachelor's degree in Business, Hospitality, or related field

Tools

Customer service tools

Job description

Placement for : PT. Cipta Ganda Gandaria (Clubhouse)

Instagram : @clubhouse.id

Overview

We are seeking a passionate and experienced Customer Service Supervisor for our Clubhouse team located in Jakarta. In this role, you will be responsible for overseeing the customer service activities specific to our Clubhouse, ensuring a high-quality experience for all members. Your leadership will help drive the team toward excellence in community support and customer engagement.

Key Responsibilities

• Supervise day-to-day operations of the Clubhouse customer service team, ensuring exceptional service delivery.
• Train, mentor, and evaluate team members on effective customer interaction strategies and platform features.
• Develop and implement policies and procedures tailored to the Clubhouse experience to enhance member satisfaction.
• Resolve escalated customer inquiries and issues with a focus on swift and effective solutions.
• Monitor performance metrics to assess team efficiency and identify opportunities for improvement.
• Collaborate with product teams to relay customer feedback and contribute to enhancements of the Clubhouse platform.
• Organize events and initiatives within the Clubhouse to boost member engagement.

Qualifications

• 4+ years of experience in customer service, with a preference for 1-2 years in a supervisory role.
• Bachelor's degree in Business, Hospitality, or a related field is preferred.
• Proficient leadership skills with a focus on team development and performance management.
• Exceptional communication skills for interacting with a diverse customer base.
• Strong problem-solving skills, with the ability to manage conflicts and challenging situations professionally.
• Experience with community management and customer engagement strategies.
• Comfortable using various customer service tools and technology platforms.
• A keen interest in smart home technology and community building is desirable.

Why Work with Us?

Joining BIOTA Smart Home offers you the chance to be part of a forward-thinking company that values innovation and customer satisfaction. As a Customer Service Supervisor for our Clubhouse division, you will have the opportunity to shape the customer experience and foster a vibrant community. If you are a proactive leader with a passion for service, we encourage you to apply!