Customer Service Specialist with English (WFO)

PT. CKWI; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international company seeks a Customer Service Specialist in Karawang, West Java. The ideal candidate will provide customer support, ensuring satisfaction while resolving queries. Applicants must be fluent in English and possess strong communication and problem-solving skills. The role offers a stable job with professional development opportunities in a dynamic environment, attractive salary, and employee benefits included.

Benefits

Attractive salary

Employee benefits

Professional development opportunities

Qualifications

• Fluent English - C1 level is required.
• Previous experience in customer service is an asset.
• Background in furniture, interior design & architecture is a plus.

Responsibilities

• Provide customer service to clients and resolve their queries.
• Build and maintain good relationships with customers.
• Cooperate with relevant departments to resolve customer issues.

Skills

Fluent English - C1 level

Excellent communication skills

Problem-solving skills

Ability to multi-task

Work under pressure

Education

Senior High School degree

Tools

Microsoft Office applications

Job description

Customer Service Specialist with English (WFO)

Fullrich Industries Co (PT. Cipta Kreasi Wood Industry), an international company located in Dallas, TX, we are looking for Customer Service Specialist with English. You will be working in according to US Central Standard Time (8PM - 5AM WIB) at Karawang Office, West Java, Indonesia.

Within this position you will be responsible for providing customer service to clients and resolving their queries – you will be the first point of contact for customers. Your duties will include building and maintaining good relationships with customers and cooperating with all relevant departments to resolve customer issues.

We are looking for Candidates with fluent English - C1 level. Previous experience in customer service will be an asset. An ideal Candidate has to have excellent communication and problem-solving skills as well as ability to multi-task and work under pressure.

The company offers a unique opportunity to gain professional experience in international environment within interesting industry and great possibility of further development. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.

Qualifications

• At least Senior High School degree.
• Proficient in all Microsoft Office applications.
• Honest and conscientious.
• Previous experience in customer service will be an asset.
• Furniture, interior design & architect background is a PLUS.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Application Questions

• Which of the following types of qualifications do you have?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Specialist?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• How would you rate your English language skills?
• Are you available to travel for this role when required?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)