Customer Service Representative (Dutch Speaking)

TP; gunung pasir jaya; On-site; IDR 164.122.000 - 246.185.000; Full time

Job summary

A customer service company in Bali is seeking a motivated Customer Service Representative fluent in Dutch. This role involves providing exceptional service to Dutch-speaking customers through various channels. Candidates should have strong communication skills, previous customer service experience is a plus, and a dedication to customer satisfaction is essential.

Qualifications

• Previous experience in customer service or a related field is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and friendly manner.
• Resolve customer issues and provide appropriate solutions promptly.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs effectively.
• Stay updated on company products, services, and policies.
• Strive to meet performance metrics including response time and customer satisfaction.

Skills

Fluency in Dutch

Proficiency in English

Strong communication skills

Interpersonal skills

Job description

Job Summary

We are looking for a highly motivated and detail-oriented Customer Service Representative who is fluent in Dutch to join our team. You will be the first point of contact for our Dutch-speaking customers, delivering exceptional service and ensuring customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and friendly manner.
• Resolve customer issues and provide appropriate solutions promptly.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs effectively.
• Stay updated on company products, services, and policies to provide accurate information.
• Strive to meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

Requirements

• Fluency in Dutch and proficiency in English.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a related field is a plus.