Customer Service (Ramadhan & Idul Fitri Support)

Howel and Co Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading gifting company in Indonesia is seeking a dedicated Customer Service professional to provide support during peak seasons like Ramadhan and Idul Fitri. Responsibilities include handling inquiries, resolving complaints, and processing orders. Candidates should possess a Bachelor's degree, strong communication skills, and the ability to work in shifts. Fresh graduates are welcome. Join us and be part of turning ordinary moments into extraordinary memories.

Qualifications

• Fresh graduates are welcome to apply.
• Willing to work in 24-hour shifting, including weekends and holidays.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Additional language skills are a plus.

Responsibilities

• Respond promptly to customer inquiries across various platforms.
• Handle and resolve customer complaints regarding product issues.
• Manage and track orders to ensure timely delivery.
• Collaborate with logistics team to address shipping issues.
• Prepare and submit regular reports on customer interactions.

Skills

Good communication skills

Problem-solving skills

Attention to detail

Ability to handle difficult situations

Basic computer skills

Typing skills

Teamwork capability

Empathy and customer satisfaction

Basic proficiency in English

Education

Bachelor’s Degree in any field

Job description

Overview

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan and Idul Fitri. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

Responsibilities

• Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).
• Handle and resolve customer complaints regarding product issues, returns, and exchanges.
• Manage and track orders to ensure timely delivery and address any order discrepancies.
• Collaborate with the logistics team to address shipping issues and provide updates to customers.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Prepare and submit regular reports on customer interactions, feedback, and issues.
• Monitor and respond to customer reviews and feedback on multiple platforms.
• Provide comprehensive information about products, services, and policies to customers.
• Continuously improve service procedures, policies, and standards based on customer feedback.

Qualifications

• Bachelor’s Degree in any field.
• Fresh graduates are welcome to apply.
• Willing to work in 24-hour shifting, including weekends and national holidays (fixed schedule, not flexible).
• Good communication skills and ability to handle difficult situations with tact and professionalism.
• Ability to type quickly and accurately; having basic computer skills.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Basic proficiency in English; additional language skills are a plus.
• High level of empathy and commitment to customer satisfaction.

About Us

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Retail & Consumer Products 101-1,000 employees