Customer Service & Operations Leader — Cianjur

PT Lianhua Leather Industry; Cianjur; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A manufacturer in the leather industry located in Cianjur is seeking a Customer Service Manager to lead and supervise the customer service team. The role entails managing communication with key customers, overseeing order management activities, and developing service procedures and standards. Candidates should have a Bachelor's degree, 3–5 years of experience in customer service, and excellent English communication skills. Familiarity with ERP systems and knowledge of Mandarin is a plus.

Qualifications

• Minimum 3–5 years of experience in customer service, with at least 2 years in a supervisory or managerial role.
• Manufacturing or tannery experience is a plus.
• Able to work in a fast‑paced environment and handle multiple priorities.

Responsibilities

• Lead and supervise the customer service team to ensure excellent service delivery.
• Manage communication with key customers, including handling escalated issues.
• Oversee order management activities and ensure timely processing across departments.
• Develop and implement customer service procedures, standards, and performance metrics.

Skills

Excellent communication skills in English

Leadership skills

Problem-solving abilities

Customer-oriented mindset

Education

Bachelor's degree in Business, Management, or related field

Tools

Microsoft Office

ERP systems

Job description

A manufacturer in the leather industry located in Cianjur is seeking a Customer Service Manager to lead and supervise the customer service team. The role entails managing communication with key customers, overseeing order management activities, and developing service procedures and standards. Candidates should have a Bachelor's degree, 3–5 years of experience in customer service, and excellent English communication skills. Familiarity with ERP systems and knowledge of Mandarin is a plus.